Customer Service Assistant * Annual Salary: £24,295
* Location: Ipswich
* Job Type: Full-time, temporary role for up to 6 months
We are seeking a highly motivated customer service assistant to join our client’s emergency services team. This role is based in a bustling Control Room environment, where you will be an integral part of a dedicated team, providing vital support to our service area and management team.
Day-to-Day Responsibilities: * Provide strong administrative support within the Control Room, ensuring efficient operation of the service.
* Handle incoming calls with professionalism, managing inquiries from customers, internal departments, and external agencies.
* Utilize various computer systems to manage and record data accurately.
* Monitor closed-circuit television (CCTV) as part of the security and surveillance operations.
* Coordinate responses to other teams, ensuring timely and effective communication.
* Take out-of-hours calls, providing assistance and directing queries to appropriate parties as needed.
About You: * Enthusiastic, reliable, and committed to delivering high-quality support.
* Educated to at least GCSE level with qualifications in Maths and English.
* Proven experience in an administrative role, with a significant focus on call handling.
* Excellent telephone manner and strong organisational skills.
* Ability to work effectively both independently and as part of a team.
Benefits: * Competitive salary and weekly pay.
* Office hours from Monday to Friday, promoting work-life balance.
* Opportunity to work in a dynamic and supportive team environment.
* Professional development opportunities.
To apply for the Customer Service Assistant position, please submit your CV and a cover letter detailing your relevant experience and qualifications.