Job Title: Call Handler
Location: Romford (RM1 2PT)
Salary: Competitive

Job Type: Permanent, Full Time
Aston Group is a leading Building Services and Facilities Management company for commercial and residential clients. We are an established, family run, privately owned business that has been setting standards for efficiency, innovation, and quality for the past 60 years.
The Role:
As our Call Handler you will be responsible for maintaining property services by delivering planned and reactive maintenance to an agreed programme, budget and quality within the company’s operational targets.
You will be expected to:
* Monitoring jobs and liaising with contractor for sheltered blocks.
* As part of the legal process and court hearings you will need to arrange dates to obtain warrants and arrange for the relevant parties to attend forced entries all forced entries.
* Raising and liaising with contractors on Asbestos jobs and allocate costing
* First point of contact for all calls coming into the Walthamstow Office call centre.
* To cover anyone other member of the team’s duties in their absence.
* Input data from resident satisfaction forms
The Candidate:
To be considered for our Call Handler role, you will have the following skills and experience:
Skills:
* The ability to establish and maintain effective, professional working  relationships with internal and external stakeholders
* Excellent communication and interpersonal skills
* Effective time management and organisation of own workload
* Intermediate level user of Microsoft Office.
* The ability to learn new software packages.
* To be able to work as part of a team
Experience:
* Previous experience within a busy customer service role.
Qualifications
* English and Mathematics at GCSE level.
* MS Office training qualifications i.e. MS Word, MS Excel, MS Outlook and MS Teams.
* A business administration qualification is desirable but not essential
* A Customer Service qualification is desirable but not essential.
Benefits:
* 22 days holiday per year in addition to Holidays and Birthday Off after one year of service
* Pension with 4% salary sacrifice scheme and employer contribution.
* Death in Service benefit of 4 x salary
* Employee Assistance Programme
* Cycle to Work Scheme
* Eye Care Vouchers
If you feel you have the skills for the Call Handler, please click APPLY now!
NO AGENCIES PLEASE!
As an equal opportunities employer, Aston Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Aston Group.
Candidates may have experience or relevant job titles of; Customer Service Assistant, Office Assistant, Office Manager, Receptionist, Call Handler, Property Coordinator, Customer Service Advisor, Customer Service Administrator may also be considered for this role.