Customer Service Dispatcher
other jobs Appcast Enterprise
Added before 10 Days
- England,North West,Greater Manchester
- full-time
- Competitive salary
Job Description:
What you will do
As a customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.
What we offer
* Competitive salary
* Paid holidays and sick pay
* Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
* Extensive product and on the job/cross training opportunities with outstanding resources available
* Encouraging and collaborative team environment
* Career development through various career ladders
* Dedication to safety through our Zero Harm policy
* Access to business resource groups
* Training on our company values
How you will do it
* Schedule planned maintenance and reactive works for a team of engineers
* Complete relevant documents such as permits to ensure works go ahead as planned
* Work on multiple customer portals
* Be a point of contact for dedicated National customers
* Manage the diaries including re-scheduling works to cover engineer absences or emergency works
* Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
* Work with the relevant Service managers to utilize the engineers as productively as possible
* Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers
* Report to the Planning team manager and mentors to help ensure individual and team KPIs are met
What we look for
Required
* Customer Service skills and experience
* Outstanding written and verbal skills
* Ability to multi-task and work well in a high-pressured environment
* Computer proficiency with the ability to handle multiple PC applications at once
* A strong sense of urgency, the ability to follow-through and have attention to detail
* Excellent decision making and problem-solving skills
* Good organizational skills
Preferred
* Experience in using GANT based planning/dispatch software is desired
* Previous planning / scheduling experience in a service role is desired
#LI-MS2
#LI-Onsite
As a customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.
What we offer
* Competitive salary
* Paid holidays and sick pay
* Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
* Extensive product and on the job/cross training opportunities with outstanding resources available
* Encouraging and collaborative team environment
* Career development through various career ladders
* Dedication to safety through our Zero Harm policy
* Access to business resource groups
* Training on our company values
How you will do it
* Schedule planned maintenance and reactive works for a team of engineers
* Complete relevant documents such as permits to ensure works go ahead as planned
* Work on multiple customer portals
* Be a point of contact for dedicated National customers
* Manage the diaries including re-scheduling works to cover engineer absences or emergency works
* Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
* Work with the relevant Service managers to utilize the engineers as productively as possible
* Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers
* Report to the Planning team manager and mentors to help ensure individual and team KPIs are met
What we look for
Required
* Customer Service skills and experience
* Outstanding written and verbal skills
* Ability to multi-task and work well in a high-pressured environment
* Computer proficiency with the ability to handle multiple PC applications at once
* A strong sense of urgency, the ability to follow-through and have attention to detail
* Excellent decision making and problem-solving skills
* Good organizational skills
Preferred
* Experience in using GANT based planning/dispatch software is desired
* Previous planning / scheduling experience in a service role is desired
#LI-MS2
#LI-Onsite
Job number 1571644