Job Title: Sales Support Coordinator                      
Salary: £24,000 - £25,000 (DOE)
Location: Newcastle Under Lyme                            
Type: Full time/ Permanent
Hours: Monday - Friday/ 40 hours per week
The role
Our client, a family run business that have been established in their field for over 70 years are currently on the hunt for a Sales Support Coordinator to join their team. As the Sales Support Coordinator you will be a confident administrator with great attention to detail and possess excellent customer service.
As the Sales Support Coordinator you will play a vital role in support customer enquiries that come into the Business through webchats and any email enquiries. You will be confident in managing inbound calls from customers and have the ability to resolve any questions or queries effectively. In addition, as the Sales Support Coordinator you will use a CRM system to upload customer quotations and requirements.
The role of the Sales Support Coordinator is a fast paced and busy one but a role that plays a pivotal role within the sales team. You will be very much a team player with excellent communication skills and thrive in a friendly yet busy environment.
So, if sounds like you and you thrive on building customer relationships and are currently seeking a new and exciting career working within an established brand, then this is the perfect opportunity for you!
Main duties and responsibilities
Working with the public and private sectors, Education sector, architects, and contractors
Provide online customers with sales support over the webchat
Provide sales quotations and technical sales advice in a timely manner, responding to all online or webmail enquiries
Provide "inbound tele-sales" support to the sales office, to provide a "fast-track" type service to ordering enquiries, issuing an email quotation
Sign-off and collate into a monthly report all "web-sales" conversions, to include ecommerce (direct web-sales) and self-generated orders won
Constructing written quotations utilising the in-house CRM system as required
Ensuring customer receipt of quotation (pre- and post-quote)
Sales Order Processing as required - Accurately inputting orders onto Sage business system when required
Support to the Trader team as required
Skills and experience sought
Excellent written and verbal communication skills Meticulous attention to detail
Have the confidence to read through bills of quantities and tender documents
Experience of a tender process
Strong organisation and time management skills to ensure that time is managed effectively
Sales negotiation skills
Excellent keyboard skills with experience of in-house database systems and MS Office
Ability to work to a high level of accuracy with minimal supervision
Positive, can-do attitude.
Personal Qualities
Team Player Confident with excellent communication skills
Experience of using CRM systems
Previous experience of managing quotations and purchase orders is an advantage
Benefits
25 days’ holiday entitlement, plus 8 bank holidays Competitive market salary and company pension scheme
Discretionary annual profit share scheme
Free on-site car parking via secure access-controlled gate
Free hot & cold beverages, with onsite vending machines for cold drink and snacks
Closing date: 14/7/2024
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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.