Renewals Coordinator
other jobs Peter Alan
Added before 39 Days
- Wales,Cardiff
- full-time
- Competitive salary
Job Description:
Job Description
Role Purpose: To provide a professional renewal service to Landlords and Tenants, which surpasses all customer expectations. Be committed to achieving and exceeding your own and your team targets.
Responsibilities:
* To take individual responsibility for delivering a quality, personal service to your designated portfolio of customers and colleagues, within a compliant and professional manner
* Work as a team player to provide cover for colleagues in their absence, ensuring deadlines are met and service levels adhered to
* Contacting both Landlord and Tenant three months prior to a tenancy end date and effectively negotiating a tenancy renewal
* Negotiating rental increases in line with local market conditions
* Handling objections effectively
* Producing tenancy paperwork in accordance with legislative requirements and following of Lettings’ procedures
* Raising the correct fee and obtaining payment in accordance with the Landlord’s TOB and Tenant regulations
* Using the company tools and systems to chase and execute tenancy documents
* Maximising the fixed term renewal’s conversion, and ensuring cross referrals of potential business to other parts of the Group
* Ensuring internal procedures are followed and continuously support achievement of business growth goals
Experience & Skills Required:
* Experience in Lettings, contract negotiation or customer service-based roles
* Outstanding communication and customer service skills
* Ability to successfully negotiate and influence with a variety of customer types
* Enjoy working at a fast pace with high volumes
* A keen eye for detail and committed to getting things right first time
* Enjoy working in a target driven environment and working to deadlines
* Ability to develop and maintain strong internal and external relationships
* Good team Player
* Able to stay calm under pressure
* Excellent organisation skills
* Excellent PC and related technology skills
Functional Knowledge (training provided):
* By engaging with the company’s learning tools to continually enhance knowledge and skills, particularly developing:
* Working knowledge of Company’s Terms of Business and Tenancy Agreement
* Good understanding of the Housing Act 1988
* Customer relationship management techniques
* Negotiation and objection handling techniques
* Relevant processes, policies and standards
CC00456
Role Purpose: To provide a professional renewal service to Landlords and Tenants, which surpasses all customer expectations. Be committed to achieving and exceeding your own and your team targets.
Responsibilities:
* To take individual responsibility for delivering a quality, personal service to your designated portfolio of customers and colleagues, within a compliant and professional manner
* Work as a team player to provide cover for colleagues in their absence, ensuring deadlines are met and service levels adhered to
* Contacting both Landlord and Tenant three months prior to a tenancy end date and effectively negotiating a tenancy renewal
* Negotiating rental increases in line with local market conditions
* Handling objections effectively
* Producing tenancy paperwork in accordance with legislative requirements and following of Lettings’ procedures
* Raising the correct fee and obtaining payment in accordance with the Landlord’s TOB and Tenant regulations
* Using the company tools and systems to chase and execute tenancy documents
* Maximising the fixed term renewal’s conversion, and ensuring cross referrals of potential business to other parts of the Group
* Ensuring internal procedures are followed and continuously support achievement of business growth goals
Experience & Skills Required:
* Experience in Lettings, contract negotiation or customer service-based roles
* Outstanding communication and customer service skills
* Ability to successfully negotiate and influence with a variety of customer types
* Enjoy working at a fast pace with high volumes
* A keen eye for detail and committed to getting things right first time
* Enjoy working in a target driven environment and working to deadlines
* Ability to develop and maintain strong internal and external relationships
* Good team Player
* Able to stay calm under pressure
* Excellent organisation skills
* Excellent PC and related technology skills
Functional Knowledge (training provided):
* By engaging with the company’s learning tools to continually enhance knowledge and skills, particularly developing:
* Working knowledge of Company’s Terms of Business and Tenancy Agreement
* Good understanding of the Housing Act 1988
* Customer relationship management techniques
* Negotiation and objection handling techniques
* Relevant processes, policies and standards
CC00456
Job number 1575319