East Cambridgeshire District Council
have an exciting opportunity for a ICT Help Desk Advisor to
join their team.
Job Reference: ICT024
Location: Ely, Cambridgeshire (CB7 4EE)
Salary: GRADE 3 - £25,545 - £27,803 p.a. + Benefits package
Job Type: Permanent, 37 hours per week
Schedule: 8:45 am – 5.00 pm Monday to Thursday and 8.45 am – 4.30 pm Friday
Close Date: Monday 26 August 2024
About Us:

East Cambridgeshire boasts excellent transport links, stunning countryside, vibrant markets, and welcoming communities and it one of the UK’s happiest and healthiest places to live. The District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment.
ICT Help Desk Advisor - The Role:

The successful candidate will administer the in-house ICT Help Desk, providing first line ICT Support to council staff and elected councillors. They will record and managing the life-cycle of all ICT incidents, identifying the resolution path for each inquiry and escalating tickets to second line support as appropriate, and provide administrative support to the ICT service.
ICT Help Desk Advisor - Key Responsibilities:

- Provide a single point of contact for users on all IT issues to enable operational problems to be resolved as quickly as possible.
- Make an initial assessment of the request and attempt to resolve the issue at the first point of contact.
- Support and assist in the ongoing development, enhancement and administration of the Council’s Corporate Systems.
ICT Help Desk Advisor - You:
- Minimum of 2 GCSEs (or equivalent) including grade A – C in English and Maths
- Demonstratable understanding of Microsoft Office Products including Microsoft 365
-Experience in a Customer-facing role where keyboard skills have been utilised daily
- Will be able to acquire "technical know-how" as appropriate
- Good understanding of issues affecting the travelling community
- Good problem-solving skills
-Attention to detail and a willingness to follow customer queries through to their completion is essential
-Experience of working within an ICT Help Desk environment is desirable
ICT Help Desk Advisor - Benefits:

In return, the Council offers a range of benefits including:
- Childcare scheme (in approved cases)
- Flexible working
- Training and development
- Occupational health programme
- Holidays, sickness and pension scheme entitlements
If you are looking to work for an organisation that prioritises environmental sustainability, the Council has made a clear commitment to operate in a responsible and sustainable manner and has recently been awarded the bronze accreditation of the Investors in the Environment scheme.
Adverts for posts that don’t require a DBS check or a Basic DBS check
This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended 2023) and therefore applicants are required to declare all unspent cautions and/or convictions. You can find more details about our policies for ex-offenders in the Recruitment Policy available on the on the website.
Application Process:

The Council is an equal opportunities employer.
For an informal discussion about the post, please contact Customer services on (01353) 665555 and ask to speak to the ICT Manager.
The
closing date for completed applications is Monday 26th August 2024
. Interviews will be held on Thursday 5th September 2024
.
To submit your application for this exciting ICT Help Desk Advisor opportunity, please click ’Apply’ now.