Primary Details


Time Type: Full time Worker Type: Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy
The opportunity
 
The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise.
The London markets claim team sits within Core claims. The team was formed in 2018 to meet the evolving needs of our business and our customers and has steadily grown since. Our lines of business, shared across 4 claims teams, include Casualty, Property, CAR, Marine and Energy and various FSM lines. Much of our work is international and the majority is handled via the bureau. We put our customers at the centre of all we do.
We are currently recruiting for Senior Claims Adjusters within the London Markets team. You will be expected to demonstrate technical expertise ideally in more than 1 of our lines of business and to investigate, manage and resolve more complex claims accurately and pro-actively, and within SLA’s and agreed authorities. You will be instrumental in the training coaching and development of our less skilled adjusters, including involvement in QC. You will also be involved in writing technical guides relating to your area of expertise and you may be required to upskill in other lines of our business. We will expect you to be flexible assisting other teams where your skills allow and the need arises.
Your new role

* Act as a referral point to other members of the Claims team on specific tasks as appropriate.
* Support the Assistant Claims Manager and Team Leaders in the technical mentoring of Claims Adjusters and Technicians as required.
* Support the implementation of the Claims strategy to enable delivery of overall business targets.
* Deliver bespoke training to the Claims team.
* Investigate and resolve complex Claims of a specialist nature in order to provide an excellent Claims handling service with minimal leakage.
* Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments.
* Reserve accurately to ensure that the Company’s liability is clear at all times
* Ensure that messages, advices, and correspondence, are responded to pro-actively and within agreed timeframes to provide a professional service to brokers and clients
* Proactively manage estimates and billings calculated by clients service providers and brokers resolving any discrepancies.
* Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis.
About you

* Coaching and mentoring skills
* Extensive and relevant knowledge of claims handling in appropriate area
* Good working knowledge of QBE systems including Writeback and ECF
* Current knowledge of compliance, regulatory and statutory requirements
* Organisational, investigative, analytical and negotiation skills
* Ability to make balanced and impartial judgements
* Excellent communication and presentation skills
* Relationship Management skills
* Able to use MS Office applications and strong IT skills and an ability to interpret data
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today’s workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 
Employer of the Year 2022 Winner – Insurance Insider
British Claims Awards 2022 Winner - InsurTech Award 
Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 
Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  
Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 
We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.
We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.