Head of Customer Service
High growth company in the Finance / Insurance sector
Move horizontally from a Head of Customer Service role to a fast growth company where you can make an impact
or
Move from a Customer Service Manager or similar and take a step up to a ’Head of’ role.
Essential skills & Background required
* Proven experience leading Customer Service function for a call centre. Ideally in Finance / Insurance but this is not essential
* Experience delivering automation e.g Web portal for customers to initiate requests, possibly a chat bot
* Utilising data to build reports and analyse customer service performance
* Delivering a centre of excellence for customer service