Customer Service Team Leader
other jobs Randstad Business Support
Added before 32 Days
- England,North East,North Yorkshire,Middlesbrough
- full-time
- £28,000 - £30,000 per annum
Job Description:
We are delighted to be working in partnership with a multi-national market leader in search of a passionate and capable Customer Service Team Leader. As a CS Team leader you will be responsible for leading a small team of customer service adviser’s focusing on delivering excellence, advising on best practice and leading by example.
Responsibilities
* Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level. Leads daily meeting with team.
* Ensures adequate communication channels are established and maintained to improve and promote
* Helping support a range of teams inclusive of customer service team, but also warehouse staff and drivers
teamwork and workforce motivation.
* Shares knowledge, experience and information with others.
* Monitors activities to ensure each person has adequate skills and competence to achieve.
* Adapts approach/style of interaction depending on the people and/or situation.
* Identifies staff shortages when they occur and arranges appropriate cover.
* Works in collaboration with others to achieve own and team objectives.
* Seeks staff feedback, listens to concerns and takes appropriate action.
* Commits to decisions made with the team.
* Ensures personal involvement in motivating, coaching and supporting their team.
* Provides regular feedback and recognition.
About you?
* Customer Service experience
* Team Leader / Supervisor or similar experience
* Confident and clear communication skills across all contact channels
* Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service
* Capable of prioritising workload and solving problems
* Able to remain focused in a busy telephone and retail environment
* Willingness to learn about industry, products, customer and agent requirements
* Driving license and access to a vehicle, as you will be required to visit other nearby locations such as Gateshead
Benefits
* Branch Based Bonus
* Salary Circa £30,000
* Company laptop and phone
* Extended parental support leave
* Mentoring schemes
* Perks at work
* Dedicated talent development team to help your career progress
* Generous pension scheme: Up to 5% employee contribution, matched with 10% employer contribution
* 25 days holiday + BH
Apply today!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Responsibilities
* Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level. Leads daily meeting with team.
* Ensures adequate communication channels are established and maintained to improve and promote
* Helping support a range of teams inclusive of customer service team, but also warehouse staff and drivers
teamwork and workforce motivation.
* Shares knowledge, experience and information with others.
* Monitors activities to ensure each person has adequate skills and competence to achieve.
* Adapts approach/style of interaction depending on the people and/or situation.
* Identifies staff shortages when they occur and arranges appropriate cover.
* Works in collaboration with others to achieve own and team objectives.
* Seeks staff feedback, listens to concerns and takes appropriate action.
* Commits to decisions made with the team.
* Ensures personal involvement in motivating, coaching and supporting their team.
* Provides regular feedback and recognition.
About you?
* Customer Service experience
* Team Leader / Supervisor or similar experience
* Confident and clear communication skills across all contact channels
* Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service
* Capable of prioritising workload and solving problems
* Able to remain focused in a busy telephone and retail environment
* Willingness to learn about industry, products, customer and agent requirements
* Driving license and access to a vehicle, as you will be required to visit other nearby locations such as Gateshead
Benefits
* Branch Based Bonus
* Salary Circa £30,000
* Company laptop and phone
* Extended parental support leave
* Mentoring schemes
* Perks at work
* Dedicated talent development team to help your career progress
* Generous pension scheme: Up to 5% employee contribution, matched with 10% employer contribution
* 25 days holiday + BH
Apply today!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Job number 1581420