Sterling Williams are working closely with a City based Bank who are looking to hire into their Customer Services department.
London/Hybrid
Permanent
Salary circa £35,000 - £40,000 pa plus benefits.
The successful candidate will have experience of customer onboarding (Specifically within the ISA field) and demonstrable experience of providing an excellent level of customer service across all channels; Phone, Email, Secure Message & Letter.
Taking of new deposits both fixed and notice accounts, rollovers and repayments
Keeping customers records up to date at all times
The ability to multitask, servicing numerous customers via different contact channels
Demonstrate sound understanding of the Bank’s products and services; articulating these to your customer in an engaging and confident manner.
Inputting of daily transactions into the banking system
Preparing and inputting daily transfers and payments
Technical Skills sought:
A strong understanding of the end to end process of an ISA journey, between ceding and acquiring parties
ISA administration knowledge
PSW - BACS payment system understanding
TISA (The Investing and Saving Alliance) UK knowledge
Excellent administrative skills
Microsoft Office: Word, Excel, Outlook
Banking Systems (Including Online Banking)

The successful candidate will have experience in Banking, or a Financial Services call centre or client services team, and will have prior experience with ISA’S