IT Service Technician – Alderley Edge – Up to £25K

On behalf of our industry-leading client based in Alderley Edge, we are currently recruiting for a IT Service Technician. As IT Service Technician, you will provide 1st line technical support queries in a professional manner, always maintaining a high degree of customer service.


The IT Service Technician will be responsible for:

* Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query.
* Prioritise incoming queries
* Answering calls, dealing with email requests, Face to face/ at desk support, remote support for teams outside Head Office.
* Drive service improvements and add value to processes
* To carry out routine configuration and installation of software and hardware.
* To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful, and professional manner, with regular updates provided to the customer.


The IT Service Technician will have the following:

* Office 365 Admin & Management – experience of the full suite of apps including OneDrive, Exchange, Teams, Yammer.
* Azure Active Directory Maintenance
* Desktop Support – Win10 & MacOS
* Device Management & Monitoring – Solarwinds
* IOS/iPhone/IPad support and configuration
* IT Service Desk tools – eg FreshService, remote desktop support


Benefits

* Free Breakfasts
* Subsidised lunches
* Pension


How to Apply if you’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!


IT Service Technician – Alderley Edge