Sales and Customer Service Representative
Office based - Meridian Business Park
Monday to Friday office hours
£25K - £27K salary depends on experience
Job brief
My small but well established client are looking for a Sales and Customer Service representative to help customers identify and purchase products both from their current range or alternatively that they can source outside their current range. Duties include selling our range of products, purchasing and managing the relevant logistics. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximisation.
Responsibilities
* Ensure high levels of customer satisfaction through excellent sales service - taking inbound calls and making outbound calls.
* Process sales orders and purchase orders
* Book and manage transport where necessary
* Liaise with suppliers on delivery and collection programme
* Manage stocks where necessary
* Ascertain customers’ needs and requirements
* Recommend items that match customer requirements
* Manage sales to customers
* Keep up to date with product information
* Accurately describe product features and benefits
Requirements and skills
* Proven working experience in sales and customer service
* Basic understanding of sales principles and customer service practices
* Proficiency in English written and spoken
* Solid communication and interpersonal skills
* Customer service focus
* Friendly, helpful, confident and engaging personality
* Basic administration skills
* Proficient with common software programmes such as Word and Excel
* Able to work from own initiative.
* Self-driven
This is a wonderful opportunity to be part of a team where you can really make a difference and be valued.
Please email me your CV asap and I look forward to hearing from you!