What you will do

* Technical customer support by telephone, remote connection and on-site, if necessary, about CEM AC2000 Systems range of Access control products and integrations.

* Logging and keeping detailed records of support cases

* Prioritizing and managing open cases

* Talking clients through a series of actions to help set up systems or resolve issues

* Troubleshooting system and diagnosing and solving CEM hardware or software faults

* Installing and configuring CEM AC2000 software applications & hardware

* Writing technical Troubleshooting guides, user guides & product release notes

* Delivering technical product training on hardware or software applications

What we look for

Essential

* Degree in Computer Science or related subject or relevant industrial work experience.

* Excellent technical problem solving and troubleshooting skills, the ability to make sound technical judgments based on knowledge and experience

* Understanding of Linux including shell scripts

* Understanding of SQL


* Experience with Networking and troubleshooting servers/client machines

* Experience of Virtual Platforms including Guest OS Installation 

* Experience installing and supporting Windows applications 

* Self-motivated to manage your own time independently and must be able to work as part of a team.

* Willingness to travel

Desirable

* Experience in a customer-facing technical support environment

* Experience in supporting custom software applications


* Experience working within the Electronic Security industry - understanding of Access control, CCTV, DVR, Intercoms & Intruder systems

* Proficiency in any other European language

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