Customer Service Coordinator
other jobs Oyster Recruitment Limited
Added before 22 Days
- England,North West,Greater Manchester,Bolton
- full-time
- £35,000 - £38,000 per annum
Job Description:
Our client, a prestigious global HVAC company is looking for a Customer Service Coordinator / Service Scheduler to join their team in Bolton for a 12 month fixed term contract.
Benefits
* Private Medical Insurance
* Life insurance
* Enhanced pension
* 25 days holiday plus bank holidays
* Option to purchase additional holiday
* Fantastic career progression opportunities
You will be the key point of contact between the technicians and customers, dealing with a high volume of orders and enquiries from technicians, customers, and suppliers to deliver the best possible customer service.
Responsibilities:
* Schedule technicians service calls and visits on planned and unplanned jobs
* Manage the scheduling of complex service projects from order entry to invoice
* Handle incoming technical enquiries from customers and suppliers
* Liaise with technicians, customers and supplier enquiries to manage their expectations and that their requirements are met.
* Reviewing reports from technicians, quoting basic remedial works
* Process orders and order parts from the factory or suppliers
* Maintain and update records, spreadsheets and internal databases
* Forward plan and scheduling maintenance contracts to become familiar with specific customer requirements
* Maintain existing/new relationships
Key Competencies
* Previous Service Coordinator/Scheduler experience is essential
* Strong administration background with the ability to work efficiently with MS Word, Outlook, PowerPoint & Excel
* Excellent phone and interpersonal skills with strong verbal and written communication
* Ability to work under pressure
* Thrive in a fast-paced environment
* Coordinate multiple priorities simultaneously
* Highly organised
Due to the nature of the role, candidates must be a UK Resident residing within the local area. Please note our client cannot offer visa sponsorship for overseas candidates.
If you are an experienced Service Coordinator / Service Scheduler with a flair for scheduling engineers and looking to work for a global company with excellent benefits & progression opportunities, then please apply now!
Benefits
* Private Medical Insurance
* Life insurance
* Enhanced pension
* 25 days holiday plus bank holidays
* Option to purchase additional holiday
* Fantastic career progression opportunities
You will be the key point of contact between the technicians and customers, dealing with a high volume of orders and enquiries from technicians, customers, and suppliers to deliver the best possible customer service.
Responsibilities:
* Schedule technicians service calls and visits on planned and unplanned jobs
* Manage the scheduling of complex service projects from order entry to invoice
* Handle incoming technical enquiries from customers and suppliers
* Liaise with technicians, customers and supplier enquiries to manage their expectations and that their requirements are met.
* Reviewing reports from technicians, quoting basic remedial works
* Process orders and order parts from the factory or suppliers
* Maintain and update records, spreadsheets and internal databases
* Forward plan and scheduling maintenance contracts to become familiar with specific customer requirements
* Maintain existing/new relationships
Key Competencies
* Previous Service Coordinator/Scheduler experience is essential
* Strong administration background with the ability to work efficiently with MS Word, Outlook, PowerPoint & Excel
* Excellent phone and interpersonal skills with strong verbal and written communication
* Ability to work under pressure
* Thrive in a fast-paced environment
* Coordinate multiple priorities simultaneously
* Highly organised
Due to the nature of the role, candidates must be a UK Resident residing within the local area. Please note our client cannot offer visa sponsorship for overseas candidates.
If you are an experienced Service Coordinator / Service Scheduler with a flair for scheduling engineers and looking to work for a global company with excellent benefits & progression opportunities, then please apply now!
Job number 1590195
metapel
Company Details:
Oyster Recruitment Limited
Company size: 5–9 employees
Industry: Construction
Mitchell Maguire is a market leading specialist Construction Sales Recruitment Consultancy. We recruit field sales professionals for construction & bu...