Customer Service Dispatcher
other jobs Appcast Enterprise
Added before 17 Days
- England,North West,Greater Manchester
- full-time
- Competitive salary
Job Description:
What you will do
To efficiently and profitably schedule and dispatch Service & Maintenance Engineers on behalf of the land-based Security business, in order to complete corrective and preventative maintenance visits in line with customer requirements and industry standards.
What we offer
* Competitive salary
* Paid holidays and sick pay
* Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
* Extensive product and on the job/cross training opportunities with outstanding resources available
* Encouraging and collaborative team environment
* Career development through various career ladders
How you will do it
* Work closely with your manager and support the Service Managers and Field line managers to meet customer expectations.
* Attend weekly meetings with Service Managers and Field Line Managers on teams to enhance both internal & external working relationships to ensure a clear understanding of how we can improve how we work
* Completing the checklist on a daily, weekly & monthly basis maintaining an audit trail of this activity for yourself & Your FLM’S
* Proactively monitor engineer’s activity to ensure that you are in contact with all your engineers’ daily, ensuring early dispatch & attendance of first job & monitor throughout the day. Proactively work to ensure white space in the GANT is filled and engineer’s jobs are completed by the end of the day.
* Jeopardy management of calls and escalate when needed.
* Monitor the GANT to ensure real time visibility of your engineers, highlighted any anomalies to your TM & FLM
What we look for
Required
* Ability to plan and prioritize workloads with a structured approach
* Ability to multi-task and work in a dynamic environment/adjust to change quickly
* Clear communicator with good telephone manner with colleagues and customers
* Computer proficiency with the ability to handle multiple PC applications at once
* Strong sense of urgency, follow-through
* Problem solving and collaboration skills to own and resolve customer issue
* Calm, resilient and flexible with experience in a fast-paced service environment
* Ability to follow process with strong attention to detail
Preferred
* Previous dispatching / planning experience
#LI-MS2
#LI-Onsite
To efficiently and profitably schedule and dispatch Service & Maintenance Engineers on behalf of the land-based Security business, in order to complete corrective and preventative maintenance visits in line with customer requirements and industry standards.
What we offer
* Competitive salary
* Paid holidays and sick pay
* Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
* Extensive product and on the job/cross training opportunities with outstanding resources available
* Encouraging and collaborative team environment
* Career development through various career ladders
How you will do it
* Work closely with your manager and support the Service Managers and Field line managers to meet customer expectations.
* Attend weekly meetings with Service Managers and Field Line Managers on teams to enhance both internal & external working relationships to ensure a clear understanding of how we can improve how we work
* Completing the checklist on a daily, weekly & monthly basis maintaining an audit trail of this activity for yourself & Your FLM’S
* Proactively monitor engineer’s activity to ensure that you are in contact with all your engineers’ daily, ensuring early dispatch & attendance of first job & monitor throughout the day. Proactively work to ensure white space in the GANT is filled and engineer’s jobs are completed by the end of the day.
* Jeopardy management of calls and escalate when needed.
* Monitor the GANT to ensure real time visibility of your engineers, highlighted any anomalies to your TM & FLM
What we look for
Required
* Ability to plan and prioritize workloads with a structured approach
* Ability to multi-task and work in a dynamic environment/adjust to change quickly
* Clear communicator with good telephone manner with colleagues and customers
* Computer proficiency with the ability to handle multiple PC applications at once
* Strong sense of urgency, follow-through
* Problem solving and collaboration skills to own and resolve customer issue
* Calm, resilient and flexible with experience in a fast-paced service environment
* Ability to follow process with strong attention to detail
Preferred
* Previous dispatching / planning experience
#LI-MS2
#LI-Onsite
Job number 1592909