Operations Director
other jobs Appcast Enterprise
Added before 17 Days
- England,London
- full-time
- Competitive salary
Job Description:
Introduction
Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you’ll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
We are currently recruiting a dynamic and proactive Operations Director to join our Specialty team focussing on the Property business!
The aim of this role is to support our leaders in all aspects of the operational management of the team and ensure the delivery of all operational KPI’s. The role covers end-to-end responsibilities from placement to servicing. Our Specialty business is predominantly London focused with some international placements.
The successful candidate will work with colleagues in our London, Ipswich and Mumbai offices.
How you’ll make an impact
* Act as the Operations lead for the Property team,with oversight of Client Servicing and day to day operations.
* Accountable for overall operational management for the business area including management of sales/pipelines, revenue/cost management, budget tracking, governance & controls for servicing, MI, client profitability, client segmentation.
* Partner with enabling functions (Risk, Finance, HR, Legal etc) and other business areas (e.g. Claims Advocacy).
* Accountable for operational budgets and resource forecasting and planning.
* Oversee the strategic requirements of cross-training handlers.
* Drive client servicing cultural integration and ’one team’ mentality across legacy teams; understands all relevant servicing systems and associated processes.
* Define and implement client servicing operations strategy to ensure excellent client service and continuous operational efficiency.
* Monitor and review service performance metrics and KPIs, identify trends and variances and instigate action plans, where required, to address ongoing issues.
* Support the UK COO on the design and implementation of ongoing Operations Model work relating to Client Servicing or Class of Business Operational Management.
About You
Your Skills, Knowledge & Qualifications
* Strong experience of operational management.
* Working to exceed targets within a regulated, measurable framework and achieving SLAs.
* Ability to build and maintain strong and credible relationships with senior key stakeholders and team members.
* People management experience.
* Evidence of successfully embedding processes/structures to monitor area profitability/expenses.
* Ability to collaborate across a matrix organisation.
* Excellent planning and analytical skills.
* Able to interpret data with accuracy and present findings articulately.
* Effective organisational and planning capability, using own initiative and as part of a team.
* Able to use standard MS office products being Outlook, Word, Excel and PowerPoint & relevant IT systems for the business unit.
* Eligible to work in the UK.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
* Minimum of 25 days holiday, plus bank holidays, and the option to ’buy’ extra days
* Defined contribution pension scheme, which Gallagher will also contribute to
* Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
* Income protection, we’ll cover up to 50% of your annual income, with options to top up
* Health cash plan or Private medical insurance
Other benefits include:
* Three fully paid volunteering days per year
* Employee Stock Purchase plan, offering company shares at a discount
* Share incentive plan, HMRC approved, tax effective, stock purchase plan
* Critical illness cover
* Discounted gym membership, with over 3,000 gyms nationally
* Season ticket loan
* Access to a discounted voucher portal to save money on your weekly shop or next big purchase
* Emergency back-up family care
* And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more ch
Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you’ll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
We are currently recruiting a dynamic and proactive Operations Director to join our Specialty team focussing on the Property business!
The aim of this role is to support our leaders in all aspects of the operational management of the team and ensure the delivery of all operational KPI’s. The role covers end-to-end responsibilities from placement to servicing. Our Specialty business is predominantly London focused with some international placements.
The successful candidate will work with colleagues in our London, Ipswich and Mumbai offices.
How you’ll make an impact
* Act as the Operations lead for the Property team,with oversight of Client Servicing and day to day operations.
* Accountable for overall operational management for the business area including management of sales/pipelines, revenue/cost management, budget tracking, governance & controls for servicing, MI, client profitability, client segmentation.
* Partner with enabling functions (Risk, Finance, HR, Legal etc) and other business areas (e.g. Claims Advocacy).
* Accountable for operational budgets and resource forecasting and planning.
* Oversee the strategic requirements of cross-training handlers.
* Drive client servicing cultural integration and ’one team’ mentality across legacy teams; understands all relevant servicing systems and associated processes.
* Define and implement client servicing operations strategy to ensure excellent client service and continuous operational efficiency.
* Monitor and review service performance metrics and KPIs, identify trends and variances and instigate action plans, where required, to address ongoing issues.
* Support the UK COO on the design and implementation of ongoing Operations Model work relating to Client Servicing or Class of Business Operational Management.
About You
Your Skills, Knowledge & Qualifications
* Strong experience of operational management.
* Working to exceed targets within a regulated, measurable framework and achieving SLAs.
* Ability to build and maintain strong and credible relationships with senior key stakeholders and team members.
* People management experience.
* Evidence of successfully embedding processes/structures to monitor area profitability/expenses.
* Ability to collaborate across a matrix organisation.
* Excellent planning and analytical skills.
* Able to interpret data with accuracy and present findings articulately.
* Effective organisational and planning capability, using own initiative and as part of a team.
* Able to use standard MS office products being Outlook, Word, Excel and PowerPoint & relevant IT systems for the business unit.
* Eligible to work in the UK.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
* Minimum of 25 days holiday, plus bank holidays, and the option to ’buy’ extra days
* Defined contribution pension scheme, which Gallagher will also contribute to
* Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
* Income protection, we’ll cover up to 50% of your annual income, with options to top up
* Health cash plan or Private medical insurance
Other benefits include:
* Three fully paid volunteering days per year
* Employee Stock Purchase plan, offering company shares at a discount
* Share incentive plan, HMRC approved, tax effective, stock purchase plan
* Critical illness cover
* Discounted gym membership, with over 3,000 gyms nationally
* Season ticket loan
* Access to a discounted voucher portal to save money on your weekly shop or next big purchase
* Emergency back-up family care
* And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more ch
Job number 1592951