Job title: Casualty Claims Handler
Salary: £34,000
Location: Glasgow
PURPOSE OF ROLE 
We are seeking on behalf of our client; a Claims Handler with a focus on Casualty Claims to join their team in Glasgow. The successful candidate will be responsible for accurately assessing and evaluating a range of claims, negotiating settlements, and providing exceptional customer service.
RESPONSIBILITIES 
*Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000
*Identify and handle customer complaints effectively
*Negotiate settlement of claims and ensure high levels of customer care
*Engage with internal partners and clients to ensure fair and robust investigation of claim cases
*Participate in audits when required
QUALIFICATIONS 
*Previous claim handling experience
*Experience in the financial services or insurance sector preferred
*Experience dealing with Casualty Claims is advantageous
*Proficiency in Microsoft Office applications 
EXPERIENCE 
*Proven work experience in a customer-facing environment
*Experience working in a commercial insurance claims environment is advantageous
SKILLS 
*Excellent customer service skills
*Strong written and verbal communication skills
*Ability to acquire new IT skills 
DAY-TO-DAY 
*Handling a portfolio of up to 350 casualty claims
*Dealing with policyholders and brokers
*Attending review meetings
*Providing a professional claims service at all times
If you have the relevant experience or know someone that does please contact us now on 07458 162 859 or email us at