CUSTOMER SERVICE ADVISOR
Location: Ringwood, Hampshire (Hybrid Working)
Salary: £11.44 per hour + Bonus
Contract: Temporary - Permanent
Hours: 8-hour shifts between the hours of 7.00am - 10.00pm
Our client, a highly reputable and fantastic company to work for, are currently recruiting for Customer Service Advisors to join their well-established team providing customer support.
You will need to have a positive telephone manner and provide excellent customer service when liaising with customers.
As our Customer Service Advisor, your day-to-day will consist of
* Handling incoming customer queries across multiple contact channels
* Ensuring team targets always delivers exceptional guest care
* Dealing with escalated queries and ensuring timely resolution
* Ensuring the brand is present through all customer communications
* Managing membership accounts
* Take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions
To be successful in this role, you will need to have the following:
* Ability to multitask and prioritise your own workload.
* An investigative mind with strong attention to detail and accuracy.
* Excellent communication skills, both written and verbal.
* Positive attitude with a flexible and resilient approach to change.
* Computer literate with the ability to learn new systems.
* Ability to demonstrate a high standard of customer service.
* Ability to work under pressure.
* Ability to use own initiative and work on your own and as part of a team.
So if you are looking to join a company where you will be rewarded for your hard work, apply today!