IT Support Engineer – Permanent – Full Time –Belfast £27,000 to £32,000 DOE
REED Technology Belfast are delighted to partner with our client, an industry leader in retail, who due to continued growth and expansion are seeking to recruit a Permanent IT Support Engineer to join their team. 
Working in a fast-paced commercial environment, this is a great opportunity for a motivated and professional 1st and 2nd line support technician, with a ’hands -on’ approach, providing IT services across our multi-site company, including our Head Offices, 20+ retail branches across the UK and Ireland, and other projects within the Group.
Responsibilities:
* First point of contact, via email, telephone calls and in person, providing a high standard of 1st and 2nd line IT support
* Responding to and dealing with tickets and phone calls raised to the helpdesk in a timely manner
* Take ownership of IT issues and tasks and see them through to completion
* Remotely connect and assist employees with IT related queries, maintaining communication until resolved
* Set up new users’ accounts and profiles, and deal with password issues
* Prioritise and manage open cases
* Installation and configuration of IT hardware and software
* Assist in the build and deployment of desktops and laptops
* Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision
* Providing secure access to the network for remote users
* Testing of hardware and software releases and upgrades
* Assist manager in implementing IT policy, procedure, documentation, and best practice guides
* Flexibility is required to work out of hours and weekends to deal with IT emergencies and ensure continuity of IT service including during peak periods and bank holidays.
Essential criteria:
* 3rd level qualification in Information Technology, Computer Science or related field
* 2 years’ relevant IT support experience providing 1st and 2nd Line / Systems Admin / Helpdesk / Desktop support role
* Track record of providing support of PCs, laptops, printers etc for a large business application (for example, Retail, Hospitality, Finance) in a complex organisation
* Strong technical experience of IT Systems, hardware, software and networking principles with the ability to diagnose and troubleshoot technical issues
* Experience with retail software, with a good understanding of how it works and experience setting it up (EPOS, Ecommerce, SAGE, CCTV and Audio systems etc)
* Experience in Microsoft Operating systems, Windows 10, Windows 11, Server 2008-2019, Active Directory and Microsoft 365/Azure Solutions, SQL
* Competency in Office 365 administration – as a user, but also admin setup etc
* Understanding of networking (DNS / routing / VPN)
* Experience of data backup systems
* Experience of managing telephony systems, IP telephony, cloud-based systems, and mobile management
* Ability to be hands on, preparing for IT set up in store refits, for example, wiring plugs, pulling through cables, putting up shelves etc
* Ability to meet deadlines and respond positively to pressure
* Motivated, pro-active, enthusiastic and friendly disposition
* Willing and able to travel including overnights and weekends to meet operational need
* Hold a current, full clean driving licence and access to a vechicle
If you meet the above criteria and would like to apply please contact Niall Lennon for an initial and confidential discussion.