Co-ordination Support Officer * Pay: £12.59 PAYE / £14.13 Umbrella
* Location: Wakefield (Various locations across the district)
* Job Type: 37 hours per week, 8.30am-5pm Monday-Friday
My client are looking for a Co-ordination Support Officer to provide an effective and high-quality business support service to operational managers and staff within Integrated Care. The role involves supporting qualified and non-qualified social workers and care coordinators, liaising with key stakeholders, and ensuring the highest standards of customer care.
Day to Day of the role: * Deliver a high-quality business support service to operational staff and team managers.
* Act as a first point of contact for the team, handling enquiries and requests for information.
* Assist in sourcing appropriate respite, placements, and care provision for service users.
* Liaise with service users, family members, and professionals regarding care provision.
* Process information, complete relevant returns, and handle referral forms to agencies.
* Support operational teams with information from other agencies, including hospital discharge and medical information.
* Signpost the public and professionals to relevant information and services.
* Deal with payment queries and provide a range of administrative tasks.
* Maintain effective communication systems and treat customers with respect.
* Administer financial tasks, process invoices, and adhere to policies and procedures.
* Arrange meetings, prepare documents, and produce minutes.
* Ensure accurate data recording and support the operation of electronic systems.
* Provide reports as required and support organisational developments.
* Identify and implement new systems and processes for improved efficiency.
Required Skills & Qualifications: * Substantial experience in a busy administrative office environment.
* Experience working with sensitive information relating to adult social care (desirable).
* Proficiency in IT systems, particularly Microsoft Office.
* Experience dealing with sensitive and confidential enquiries.
* Experience in multi-agency working (desirable).
* Knowledge of data protection, confidentiality, and information security.
* Understanding of the functions and responsibilities of Adult Social Care (desirable).
Benefits: * Competitive hourly rate.
* Opportunity to work across various locations within the district.
* Supportive team environment.
* Exposure to multi-agency working.
Please apply today for a chance of an immediate interview! 
What Reed can offer you as a temporary employee:
* A dedicated consultant who will act as your key point of contact during and between any  bookings
* Secure & online time sheet system which is quick and easy to use
* A self-service portal to access holiday requests/ Payslips/ P45 at your own leisure 
* A dedicated payroll team 
* Access to free training
* Access to discount club/ healthcare/ reed rewards
* Pension /paid holiday scheme/ maternity benefits
* Contacts for other Reed consultants and divisions
* Opportunities to work with some of the UKs leading employers including local authorities, NHS and local SME’s