Role: Welcome Team Validations Agent
Location: Liverpool, Hybrid
Salary: £24,255 to £27,876 OTE* including £2,000 performance related bonus per annum, once established within your role.
Working hours: 37.5 hours per week Rota: 3-week rolling 8:00am – 19:30pm (1 in 3 Saturdays 9:00am – 5:30pm)
What you will be doing:
* Ensure all details on applications are honest and accurate
* Perform checks on applicants’ details to confirm accuracy
* Update details and advise customers to any change in the price of their premium
* Assist client in providing vital information
* Promote bespoke packages relating to the client’s needs
* Always provide excellent customer service
What we’re looking for:
* Customer service experience in a target driven role
* Able to understand bespoke systems and be proficient in Microsoft office
* Warm personable phone manner
* Patient and empathetic
* Meticulous attention to detail
* Target driven and motivated
About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry.
As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.  
Why Acorn Insurance
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:
* Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
* Additional Buy & Sell Holidays
* Company Sick Pay Scheme
* Company Paid Maternity & Paternity Leave
* Generous Company Pension Scheme
* A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
* A wide network of mental health first aiders.
* Our very own reward and discount platform "Your tomorrow"
* Fresh fruit Deliveries twice a week
* £250 Refer a friend bonus
* Cycle to work scheme
* Free eye test vouchers and a contribution towards the frames
* Regular Employment Engagement including ongoing competitions with fantastic prizes
* Charity fundraising events
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey.