Technical Support and Training Engineer
other jobs Appcast Enterprise
Added before 10 Days
- England,East of England,Bedfordshire
- full-time
- Competitive salary
Job Description:
Description
Under limited supervision, responsible for providing effective and efficient training for Leidos staff, customers and/or users, and ensuring the correct operation and maintenance of company equipment and products. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.
ESSENTIAL DUTIES AND RESPONSIBILITES:
Technical
* Provides Technical Support and may be required to attend escalations throughout EMEAI (may be required to offer technical support out of hours)
* Performs installations, equipment maintenance and upgrades as scheduled or required.
* Leads the development, revision, and implementation of departmental policies and procedures.
* Investigate complex technical issues in depth to provide a resolution.
* Complies with all associated and relevant RAMS for the training programme.
* Responsible for conducting and developing all technical training programmes (internal and external) for a wide range of products, technologies and working practices in line the Company Operating Procedure 22.
* Delivers courses for training technical employees and/or customers in the use and/or maintenance and repair of all products. May conduct training in-house or at customer locations throughout EMEAI. Updates and reviews training material in line with ongoing hardware/software changes.
* Educates class on safety, installation, programming, maintenance, and repair of machinery and equipment.
* Assists in determining training objectives. Leads in development of training course curricula (outlines, handouts, tests, etc.) Develops criteria for evaluating the effectiveness of training activities.
* Maintains records of training activities and employee progress. Liaises with the Training coordinator and delivers training documentation on course completion.
* Administers written and practical exams and writes performance reports to evaluate trainees’ progress.
Time Management
* Excellent time management skills
Communication
* To communicate effectively with all stakeholders
Team Working
* Strong team player
Cross Functional Working
* Continually build relationships with internal stakeholders to achieve the successful completion of departmental strategy
Health & Safety
* Always follow and promote Group and Company policies and procedures
* Ensure all Company equipment and personal PPE properly used
Equality
* Fully Understand and always adhere to the Company’s Equality Policy at all times
Company Values
* All employees must conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times
Requirements
* Must be proficient in Microsoft Applications: MS Office, Windows Operating System and Linux.
* Knowledge of electronic and mechanical assemblies as well as wiring diagrams, schematics, and complex digital and analog circuitry is required.
* Knowledge of complex mechanical systems, familiarity with test equipment (standard power tools, mechanical/digital measuring devices, multimeter, oscilloscope, and safety equipment)
* Must have excellent customer interface, presentation and communication skills, both verbal and written in a technical environments
* Experience with High Voltage and X-ray producing equipment preferred.
Experience
* Proven experience of successfully delivering and/or developing technical training programs.
* Knowledge of learning theories and skilled in classroom presentation required.
* Previous experience in a similar working environment
* Wide ranging technical background
Qualifications
Bachelor’s Degree in Electronics Technology, Electrical Engineering or equivalent experience
Completion of a technical trade school or military training
Other
* Clean Driving licence
* Full passport
* Ability to obtain airside pass with 5-years employment references attainable
* Travel of up to 50% may be required in the UK / internationally
* May be required from time to time to lift heavy weights and be able to work non-standard hours and travel weekends
Original Posting Date:
2024-08-13 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Under limited supervision, responsible for providing effective and efficient training for Leidos staff, customers and/or users, and ensuring the correct operation and maintenance of company equipment and products. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.
ESSENTIAL DUTIES AND RESPONSIBILITES:
Technical
* Provides Technical Support and may be required to attend escalations throughout EMEAI (may be required to offer technical support out of hours)
* Performs installations, equipment maintenance and upgrades as scheduled or required.
* Leads the development, revision, and implementation of departmental policies and procedures.
* Investigate complex technical issues in depth to provide a resolution.
* Complies with all associated and relevant RAMS for the training programme.
* Responsible for conducting and developing all technical training programmes (internal and external) for a wide range of products, technologies and working practices in line the Company Operating Procedure 22.
* Delivers courses for training technical employees and/or customers in the use and/or maintenance and repair of all products. May conduct training in-house or at customer locations throughout EMEAI. Updates and reviews training material in line with ongoing hardware/software changes.
* Educates class on safety, installation, programming, maintenance, and repair of machinery and equipment.
* Assists in determining training objectives. Leads in development of training course curricula (outlines, handouts, tests, etc.) Develops criteria for evaluating the effectiveness of training activities.
* Maintains records of training activities and employee progress. Liaises with the Training coordinator and delivers training documentation on course completion.
* Administers written and practical exams and writes performance reports to evaluate trainees’ progress.
Time Management
* Excellent time management skills
Communication
* To communicate effectively with all stakeholders
Team Working
* Strong team player
Cross Functional Working
* Continually build relationships with internal stakeholders to achieve the successful completion of departmental strategy
Health & Safety
* Always follow and promote Group and Company policies and procedures
* Ensure all Company equipment and personal PPE properly used
Equality
* Fully Understand and always adhere to the Company’s Equality Policy at all times
Company Values
* All employees must conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times
Requirements
* Must be proficient in Microsoft Applications: MS Office, Windows Operating System and Linux.
* Knowledge of electronic and mechanical assemblies as well as wiring diagrams, schematics, and complex digital and analog circuitry is required.
* Knowledge of complex mechanical systems, familiarity with test equipment (standard power tools, mechanical/digital measuring devices, multimeter, oscilloscope, and safety equipment)
* Must have excellent customer interface, presentation and communication skills, both verbal and written in a technical environments
* Experience with High Voltage and X-ray producing equipment preferred.
Experience
* Proven experience of successfully delivering and/or developing technical training programs.
* Knowledge of learning theories and skilled in classroom presentation required.
* Previous experience in a similar working environment
* Wide ranging technical background
Qualifications
Bachelor’s Degree in Electronics Technology, Electrical Engineering or equivalent experience
Completion of a technical trade school or military training
Other
* Clean Driving licence
* Full passport
* Ability to obtain airside pass with 5-years employment references attainable
* Travel of up to 50% may be required in the UK / internationally
* May be required from time to time to lift heavy weights and be able to work non-standard hours and travel weekends
Original Posting Date:
2024-08-13 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Job number 1599770