The Customer Account Handler position involves providing excellent customer service and account management within the transport and distribution industry. We are seeking a dedicated and customer-focused Internal Account Manager within the transport distribution industry near West Manchester. The successful candidate will have a natural ability to build lasting relationships and a strong understanding of client management processes.
Client Details
The company is a leading entity in the transport and distribution sector with a staff count exceeding 4,000. It is committed to delivering top-notch services across its vast network of clients, emphasising efficiency, reliability, and quality.
Description
Key responsibilities will consist of:
* Regularly review customer feedback to identify areas of improvement.
* Conduct admin base duties of order processing, logistical provision support, driver logging, & freight forwarding.
* Uphold the company’s brand image and values in all interactions.
* Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio.
* Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas.
* Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled.
* Manage and maintain client accounts ensuring high levels of customer satisfaction
* Coordinate with the transport and distribution teams to ensure smooth operations
* Handle client queries and resolve issues in a timely manner
* Collaborate with the sales team to reach targets
* Stay updated on product knowledge and industry trends
* Adhere to company policies and procedures
Profile
A successful Internal Account Manager should have:
* A background in Customer Service within the Transport & Distribution industry
* Outstanding communication and interpersonal skills
* Proven skills in account management and customer service
* Strong problem-solving skills and a proactive approach
* Knowledge of CRM systems and practices
* Proven ability to communicate and demonstrate pitching ability.
Job Offer
* Life insurance
* Retirement pension
* Loyalty awards (for 5, 10, 20, 30, and 40 years of service)
* Employee discounts
* Training and development opportunities (including CPC training)
* Onsite parking
* Hybrid working
* Cycle-to-work program