At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. Purpose As part of the Trading team in Digital, the Digital Trade & Ops Manager is responsible for supporting the Trading Team with all trading related activities. The role works closely and collaboratively with teams across the business – in particular with Digital Buying & Merchandising, Central & Regional Merchandising, Digital Third Parties, Marketing, Content Operations. Responsibilities * Responsible for the global trading operations
* Monitor and report on key operational trade metrics to analyse performance and present back in weekly and monthly review meetings
* Work closely with Supply Chain & Customer Service to understand E-commerce customers KPIs including NPS, On-time delivery
* Global e-commerce stock management – working with central and regional product and operations teams to ensure sufficient stock to support e-commerce trade
* Proactively work with Supply Chain & Regional teams to understand & manage product deliveries
* Work closely with Supply Chain & Retail Ops across regions to drive omnichannel sales, and to look for opportunities to improve services (e.g. Collect in store, In-store device sales, Pullback)
* Develop strong relationships with stakeholders across Buying & Merchandising, Supply Chain, Content, Marketing
* Coordinating across cross-functional teams to ensure smooth operating processes, product availability and timely order fulfilment
* Collaborate within Trading, and with Marketing, Buying & Merchandising, Supply Chain to ensure that events, trading moments are accounted for in demand planning and reflected in warehouse capacity planning
* Responsible for managing global e-commerce operations processes to ensure smooth operations
* Monitor and report on e-commerce returns and collaborate with cross functional teams across Supply Chain, Digital Product, Merchandising, and Content, to look for ways to reduce and optimise
* Work with Payments & Fraud team to develop understanding of declined orders, fraudulent activity, as well as developing strategies for regional online payment types
* Support Buying & merchandising to asses in-season product performance by region/hub, incl stock covers, ST etc
* Collaborate with Digital Product team to enhance e-commerce omnichannel & operational capabilities and overall customer experience
* Monitor industry & competitor trends in relation to e-commerce, omnichannel, digital capabilities, retail operations best practices, and look for opportunities to implement
* Working with Data and Analytics team to better understand our customer, operational metrics, hypothesis testing and to enhance and develop reporting
Personal Profile * Experience within digital trading
* Proficient in data analysis and forecasting
* Solid experience in Microsoft Excel and other data analysis tools (Tableau, Looker, Power BI)
* Experience working with trading, operations and Supply Chain
* Experience in luxury fashion environment
* Accuracy, great attention to detail
* Analytical, excellent numerical skills
* Strong excel skills
* Good Communication skills and teamwork
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.