Senior Engagement Manager IT
other jobs Pursuit Resources Group
Added before 4 Days
- England,West Midlands,Birmingham
- full-time
- £60,000 - £70,000 per annum
Job Description:
My client is looking for an experienced Senior Engagement Manager with a technical background and solid understanding of enterprise software management.
As a Senior Engagement Manager, you will play a key part in promoting the business, educating customers and supporting sales.
The ideal candidate will have a strong understanding of project portfolio management principles, methodologies and tools. You should have a proven ability to operate within a matrixed team environment and be able to demonstrate excellent communication and presentation skills. You should have a proven ability to engage at senior stakeholder level both internally and externally whilst also being able to act as the voice of the customer, advocating for their needs.
Benefits:
* 25 days standard holiday with increase on year’s of service.
* Auto enrolment to pension
* Life insurance
* Death in Service insurance
* Private medical insurance
* Fully remote working
* 2 weeks Work from anywhere policy
* Full company events
Responsibilities include:
* Client Relationship Management * Providing ongoing customer communication alongside regular updates and managing internal and external expectations.
* Working with the Account Manager and operational delivery teams to manage client relationships.
* Understanding clients changing business goals, challenges and needs.
* Leveraging your expertise and experience with complex enterprise software to identify potential risks and manage or mitigate them as appropriate.
* Identifying the differences between issues that require hard and soft escalations and manage appropriately to reach an effective conclusion.
* Value Delivery: * Ensuring that clients effectively utilise the software and achieve maximum value, through effective collaboration with internal teams.
* Monitoring client satisfaction, proactively identifying and addressing issues to enhance the client experience.
* Driving initiatives that optimise use to meet client needs using your expertise and experience of value-based engagement models.
* Voice of the Customer: * Acting as an advocate for the client, ensuring their feedback and needs are communicated effectively to product and development teams.
* Utilising your understanding of enterprise software management to help shape product improvements, contributing to the development of new features or enhancements.
* Customer Success and Retention: * Ensuring clients are achieving their business objectives, contributing to high levels of client retention and satisfaction.
* Identifying opportunities for positioning additional products or services, working with Account Managers to expand the client relationship.
* Evolving Offerings: * Providing insights and recommendations for evolving products and service offerings based on client feedback and market trends.
* Collaborating with product management and development teams to influence the roadmap ensuring that client needs are addressed in future releases.
* Supporting Sales: * Assisting the sales team by providing client feedback and participating in sales presentations.
* Proactively identifying gaps or opportunities to work with marketing to contribute to the development of sales collateral, case studies and marketing campaigns that highlight successful client outcomes and use cases.
* Reporting and Analytics: * Providing regular updates to clients and internal stakeholders on key performance metrics, status, and client feedback.
* Utilising data and analytics to drive continuous improvement in client engagement and success.
Minimum qualifications and experience:
* Bachelor’s degree - preferably in a software / IT related field.
* Demonstrable experience in client engagement management, particularly in managed services, service delivery, engagement management or a related role within a B2B software environment.
* Proven track record of driving customer success and maximising the value of software solutions.
* Experience managing multiple engagements simultaneously.
* Proven experience working with complex enterprise software providers, demonstrating an understanding of the complexities involved in enterprise software management.
* Experience working with clients in various industries.
Preferred qualifications:
* Success in a hyper growth, start up environment supporting sales processes and contributing to product evolution.
* Familiarity with PPM software and project management methodologies.
As a Senior Engagement Manager, you will play a key part in promoting the business, educating customers and supporting sales.
The ideal candidate will have a strong understanding of project portfolio management principles, methodologies and tools. You should have a proven ability to operate within a matrixed team environment and be able to demonstrate excellent communication and presentation skills. You should have a proven ability to engage at senior stakeholder level both internally and externally whilst also being able to act as the voice of the customer, advocating for their needs.
Benefits:
* 25 days standard holiday with increase on year’s of service.
* Auto enrolment to pension
* Life insurance
* Death in Service insurance
* Private medical insurance
* Fully remote working
* 2 weeks Work from anywhere policy
* Full company events
Responsibilities include:
* Client Relationship Management * Providing ongoing customer communication alongside regular updates and managing internal and external expectations.
* Working with the Account Manager and operational delivery teams to manage client relationships.
* Understanding clients changing business goals, challenges and needs.
* Leveraging your expertise and experience with complex enterprise software to identify potential risks and manage or mitigate them as appropriate.
* Identifying the differences between issues that require hard and soft escalations and manage appropriately to reach an effective conclusion.
* Value Delivery: * Ensuring that clients effectively utilise the software and achieve maximum value, through effective collaboration with internal teams.
* Monitoring client satisfaction, proactively identifying and addressing issues to enhance the client experience.
* Driving initiatives that optimise use to meet client needs using your expertise and experience of value-based engagement models.
* Voice of the Customer: * Acting as an advocate for the client, ensuring their feedback and needs are communicated effectively to product and development teams.
* Utilising your understanding of enterprise software management to help shape product improvements, contributing to the development of new features or enhancements.
* Customer Success and Retention: * Ensuring clients are achieving their business objectives, contributing to high levels of client retention and satisfaction.
* Identifying opportunities for positioning additional products or services, working with Account Managers to expand the client relationship.
* Evolving Offerings: * Providing insights and recommendations for evolving products and service offerings based on client feedback and market trends.
* Collaborating with product management and development teams to influence the roadmap ensuring that client needs are addressed in future releases.
* Supporting Sales: * Assisting the sales team by providing client feedback and participating in sales presentations.
* Proactively identifying gaps or opportunities to work with marketing to contribute to the development of sales collateral, case studies and marketing campaigns that highlight successful client outcomes and use cases.
* Reporting and Analytics: * Providing regular updates to clients and internal stakeholders on key performance metrics, status, and client feedback.
* Utilising data and analytics to drive continuous improvement in client engagement and success.
Minimum qualifications and experience:
* Bachelor’s degree - preferably in a software / IT related field.
* Demonstrable experience in client engagement management, particularly in managed services, service delivery, engagement management or a related role within a B2B software environment.
* Proven track record of driving customer success and maximising the value of software solutions.
* Experience managing multiple engagements simultaneously.
* Proven experience working with complex enterprise software providers, demonstrating an understanding of the complexities involved in enterprise software management.
* Experience working with clients in various industries.
Preferred qualifications:
* Success in a hyper growth, start up environment supporting sales processes and contributing to product evolution.
* Familiarity with PPM software and project management methodologies.
Job number 1605743
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Pursuit Resources Group
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Since 2002, Pursuit Resources Group has been providing an efficient and respected recruitment service throughout Essex and beyond. Our Managing Direct...