Business Analyst – Digital Services 
£36,389 - £37,411 per annum, 37 hours per week
Permanent Contract
Cirencester 
We are looking for a Business Analyst to join our dynamic team and support the development of innovative digital solutions across Publica and the partner councils.
As a Business Analyst – Digital Services you will support the ICT department with the development and deployment of digital customer focused solutions across Council Services for the Forest of Dean, Cotswold & West Oxfordshire District Council as well as Publica, keeping up to date with new technologies.
Your role will be primarily working within the team to deliver services and integrations into other 3rd party platforms, such as payment systems and in-cab technology using the Salesforce Service Cloud system. You will work closely with the other colleagues within the immediate team, Customer Services Managers, Channel Choice, and Waste Management clients.
This role will also include writing and carrying out testing procedures and user guides, ensuring the customer journey and online self-serve is at the fore front of any project.
You will need
* Excellent understand of Council Systems and Processes
* At least 3 years’ experience providing ICT Application support in a Council environment
* Have experience of working within an innovative team environment to deliver all virtual and digital services to best meet the needs of the Public, Councillors and Officers
* Project management skills, including stakeholder engagement would be an advantage but not essential.
* The ability to translate from user requirements into a technical specification.
* The desire to be forward thinking in new technologies to enhance the business needs
* Experience of the Salesforce system would be an advantage but is not essential. There will be the opportunity to develop the right person into a certificated Salesforce Admin.
Special conditions
* Ability to travel
* BPSS Check
* There may be a requirement to work at other Publica Group (Support) Ltd and/or client locations to meet the needs of the business
For more information about this role please see the Job Description/Person Specification.
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. 
Publica is a unique place to work – we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs.
What can we do for you
* Agile working allowing a mix of home and office working
* Flexible working arrangements (depending on the role)
* 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
* Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
* Pension scheme with a good employer contribution of 5% of your earnings
* Employee Assistance Programme 24/7, providing positive, preventative, and supportive advice and counselling to deal with everyday events and issues
* Cycle to work scheme
* Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
* Generous sickness cover above statutory entitlements
* Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
* Life assurance, currently four times your annual salary
To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd.
Your application will not be considered if you have not provided a supporting statement, in addition to your CV.
Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. 
Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.