The role of Customer Service Coordinator requires great customer service skills, good organisation and the ability to problem solve. Experience of working in the housing, development, maintenance or similar industry delivering a customer led service would be preferred.

The role is full time, 09.00 - 17.30 Monday to Friday, and is fully office based. The office location is remote so driving is necessary.

Day to day responsibilities:

·Responsible for the day-to-day scheduling of the Customer Service departmeny work-load, and coordination of the administrative tasks
·Making courtesy calls in line with the customer journey
·Stock control for Customer Service Operatives van
·Accurately diagnose defects; prioritise repairs and make appointments for customers for works to be completed
·Log all contact with customers ensuring the data is accurate and up to date
·Liaise between customers and contractors to ensure that information is shared appropriately and accurately
·Deliver all services within the guidance of data protection legislation
·Deliver a high standard of customer service to all customers, through a range of different formats, including phone and email
·Establish the nature of defects through intelligent questioning, determining works required and arranging inspections for more complex works
·Manage relationships with customers, contractors and colleagues, ensuring customers are always kept informed
·Allocate jobs to the appropriate contractor via internal system, to ensure that it can be re-solved effectively to meet repair priority targets
·Ensure all costs are managed through the correct process and registered in line with procedures

Required experience, attributes and qualifications:

·Ability to build rapport with customers, colleagues and sub-contractors
·Excellent IT, written and verbal communication skills
·Ability to work to deadlines under pressure
·Proficient in Microsoft Office
·Strong attention to detail needed
·Previous experience in the building or property industry preferred
·Must have a driving licence
Benefits:

·Income Protection
·Life Assurance 3 x annual salary
·Bupa Single membership
·25 days holiday plus bank holidays
·Free Parking on site
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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