Due to the continued and exciting growth of one of our clients, we are currently recruiting for a Customer Service Advisor for their growing team. This role is based in the York Ring Road.
We are looking for candidates who have a passion for customer service that also have the ability to upsell additional company products and retain existing customers when coming to renew.
Starting salary of £24k rising to potentially 25.5k after probation plus monthly uncapped bonus! OTE around £30k+.
Working hours:
* 4 days working a week – 3 days off a week
* Working either 8am-6pm or 10am-8pm depending on business needs
* You will be working one weekend on, one weekend off (weekends can be 8-6pm)
Duties and Responsibilities: 
* Provide outstanding customer service to both customers and partners of the business through a variety of contact channels.
* Maximising revenue opportunities through upselling products.
* Calling customers whose payments have failed/cards have expired to gain up to date details.
* Calling clients who have shown interest in the products to follow up on any questions.
* Achieving KPI’s and customer SLAs.
* Completing any necessary administration after calls.
* Completing customer orders both over the phone and electronically.
* Handling the customer service email inbox and responding to customers in a timely manner
Experience required:
* Confident working with multiple contact types, such as telephone, social media, webchat and email.
* Excellent customer service skills
* Upselling experience desirable
* Excellent telephone manner.
* Able to multi-task.
* Drive to achieve KPI’s and SLA’s.
* Possess excellent communication skills, both verbal and written.
Pay and Benefits
* Excellent company ethos and career opportunities 
* Achievable uncapped bonus structure
* 25 days holiday plus bank holidays
* Lunch paid for on certain days
* Free day off on your birthday
* Free onsite parking 
* Free fruit and snacks        
* Great pension scheme
* Cycle to work scheme
* Employee benefits platform