Release & Management Analyst
City of London (Hybrid)
Leading Insurance Company
£65,000 + Bonus & Benefits
I am looking for an experienced Release & Management analyst to join my client, a leading reinsurance firm based in London. This rols is responsible for co-ordinating and facilitating Change and Release Management, aswell as incident ,service management and release management experience in applications.
Key responsibilites-
* Assist in the development of the comapnies Technology Change and Release Management Process and act as first point of call for queries.
* Co-ordinate multiple teams across both the company and third parties (onshore & offshore) to ensure a smooth change & service delivery experience
* Support, resolution and management of defects in prod and non-prod environment. Ensure a clear defect management process is followed and reported to senior stakeholders as required
* Review of incidents, defects, change, including prioritization, acceptance, reporting, fix and change, meeting with the company and third parties
* Manage Change Request approval process from supporting demand from business to system release
* Support Release cycle including release schedule, manifest, emergency release into environments ensuring minimal business impact and risk.
* Manage outages with the business ensuring minimized business impact
* Co-ordinate the Planned Outage comms on a weekly basis
* Perform evaluation, analysis and make recommendations regarding platforms enhancements, effectiveness
* Point of contact for global stakeholders for change, service, incidents and defects. Lead and co-ordinate as necessary
* Support testing, including smoke test, regression, documentation and test management / coordination
Key responsibilities-
* Experience in supporting service and working with various stakeholders both internal & external
* Understanding of software releases, their planning and support of UAT
* A good understanding of the software development life cycle (SDLC)
* Experience in incident management or similar service focused roles.
* Experience in defect management.
* Good understanding of the end-to-end release cycle
* Good understanding of test management, testing cycles their management and support
* Proven experience of working with third parties
* Excellent communication skills whether verbal or written.
* Prior experience with multi-region / multi-time zone organisations
* A continual improvement mindset and high levels of customer focus.
* Experience of working with internal and external partners to drive service excellence.
* Ability to work in a maturing team environment.
* Stakeholder management and business engagement.
* Adaptable to change in an evolving environment.
* ITIL qualified
Release & Management Analyst
City of London (Hybrid)
Leading Insurance Company
£65,000 + Bonus & Benefits