A1 Personnel are currently hiring for a Internal Account Coordinator in Basildon on a Fixed Term Maternity Cover.
Responsibilities:
* Lead point of contact for allocated customers portfolio
* Ensuring the customer is kept updated with the latest schedule of their order
* Answering customer enquiries efficiently and/or referring to the appropriate department
* Generating works orders as per the customer’s schedule
* Running monthly reports, flagging risks and potential financial losses
* Processing Sales Orders, requesting project information and gaining an understanding of the customers’ expectations for planning and production purposes
* Escalating complaints the relevant department immediately
* Booking couriers, creating commercial invoices, completing necessary courier paperwork
* Arranging collection of faulty goods and obtaining tracking information
* Generating picklists and delivery notes for dispatch
* Identifying customer returns and booking in onto the system
Essential requirements:
* Excellent verbal and written communication skills
* Previous experience in customer accounts role
* Working within a manufacturing environment desirable, but not essential
* Great attention to detail
* Self-motivated, with a positive attitude
* Well-presented, polite, and tactful
* Experience of Microsoft Outlook, Word, Excel, and Teams
* Ability to prioritise, and work individually, as well as part of a team
* Ability to remain calm under pressure
Working Hours:
08:00 - 16:30 (Monday to Thursday)
08:00 - 15:30 (Fridays)
Full-time on site.