Customer Service Supervisor
other jobs Chase and Holland Recruitment Limited
Added before 1 Days
- England,Yorkshire and The Humber,South Yorkshire,Sheffield
- full-time
- £34,000 - £38,000 per annum
Job Description:
Customer Service Supervisor – Sheffield – £34,000 - £38,000 (Hybrid)
Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Supervisor to join their passionate and dedicated team.
This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer order process, including complex and export orders.
Benefits: * Hybrid working
* Competitive salary
* Excellent working environment
Customer Service Specialist Responsibilities:
* Leading the teams and is responsible for the hiring, training, evaluating performance, and determining disciplinary
* Ensuring consistency in the team with regards to backup, staffing levels and succession planning
* Developing policies and procedures to ensure compliance with customer service principles and practices.
* Supporting with developing sales, customer relationship, customer retention, production, operations, and related business strategies
* Managing the development, analyses and review of a variety of operational reports to improve service
* Overseeing and manages customer service and account management issues with other departments
* Managing order input & handling process for defined customer base within company systems
* Managing customer complaints associated with orders, deliveries, returns, coordinating internally fast resolution
Required Skills & Experience:
* A second language is ideal for this role
* Proven customer service experience within a similar role with proven leadership experience
* Experience and knowledge of processing export orders
* Excellent communication skills, able to work effectively within a team and build customer relationships
* IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc
If you are interested in finding out about this exciting Customer Service Supervisor opportunity, please click ’apply now’.
Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.
Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Supervisor to join their passionate and dedicated team.
This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer order process, including complex and export orders.
Benefits: * Hybrid working
* Competitive salary
* Excellent working environment
Customer Service Specialist Responsibilities:
* Leading the teams and is responsible for the hiring, training, evaluating performance, and determining disciplinary
* Ensuring consistency in the team with regards to backup, staffing levels and succession planning
* Developing policies and procedures to ensure compliance with customer service principles and practices.
* Supporting with developing sales, customer relationship, customer retention, production, operations, and related business strategies
* Managing the development, analyses and review of a variety of operational reports to improve service
* Overseeing and manages customer service and account management issues with other departments
* Managing order input & handling process for defined customer base within company systems
* Managing customer complaints associated with orders, deliveries, returns, coordinating internally fast resolution
Required Skills & Experience:
* A second language is ideal for this role
* Proven customer service experience within a similar role with proven leadership experience
* Experience and knowledge of processing export orders
* Excellent communication skills, able to work effectively within a team and build customer relationships
* IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc
If you are interested in finding out about this exciting Customer Service Supervisor opportunity, please click ’apply now’.
Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.
Job number 1608541
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Company Details:
Chase and Holland Recruitment Limited
Since becoming established in 2007, Chase & Holland has earnt a reputation for providing the best quality driven recruitment services to both candidat...