Technical Support Engineer

Technical Support Engineer / IT Support Technician. A Nailsea, Bristol based IT managed service firm need a Technical Support Technician / IT Support Analyst who will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on site visit. This is an ideal opportunity for a Level 2 technician looking to improve their breadth of experience and exposure and move towards Level 3. The ideal candidate will be an expert in all things Office 365.

This role involves 1 week in 7 out of hours support for customers, with overtime paid.
This role is based in the Nailsea office 5 days a week.
You will need your own transport

The Technical Support Engineer responsibilities include:

* Troubleshooting Server and Desktop Operating Systems
* Supporting Office 365 Applications and Platforms
* Installing computer hardware operating systems/applications remotely and onsite
* Troubleshooting system/network issues and diagnosing hardware/software faults
* Providing support, including procedural documentation and relevant reports
* Supporting the roll-out of new applications and setting up new user accounts / passwords etc.
* Responding within agreed SLA’s to call-outs
* Prioritising and managing a range of open cases at any one time
* Establish working relationships with customers and suppliers

The Technical Support Engineer / IT Support Engineer will be self-motivated with strong communication skills and outstanding client- facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service.

Knowledge / experience should include:

* Thorough and current knowledge with Office 365, Active Directory, Exchange, Cloud, etc
* Understanding of Microsoft products like SQL,Teams, Sharepoint
* Excellent knowledge of Desktop and Office products
* A proven track record with ability to install, and support server level technology
* Ability to configure / fault-find technology to include: switches, firewalls, routers, internet connections, printers, wireless solutions, cabling issues
* The ability to work in a fast pasted, dynamic environment; prioritising and multi-tasking effectively
* Demonstrate expertise in all activities associated in the provision of a managed service.
* Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customer’s systems.

The Technical Support Engineer salary is £31-38k + benefits

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