We are currently recruiting on behalf of our client for an experienced Neighbourhood Officer on a 4-6 week temporary contract.
The role is a full-time role based in West Yorkshire and offers a flexible hybrid working approach with a competitive pay of £20-22 via Umbrella.
Day to day duties will include:
• Acts as the main interface between the organisation and its customers, liaising with colleagues to ensure services are provided effectively
• Provide a professional, helpful and responsive service to customers, achieving high levels of customer satisfaction and building trusting and mutually respectful relationships with customers
• Undertakes the day-to-day management of tenancies, advising customers on Association services and services available from other agencies
• Assists customers with tenancy related enquiries, including succession, assignment and right to acquire
• Takes confident and decisive action in response to breaches of tenancy conditions
• Manages the investigation of anti-social behaviour in line with procedure and communicates effectively with customers on the progress of cases
• Liaises proactively with customers in arrears, offering support and guidance to help resolve matters at an early stage.
•Undertakes regular inspections of internal and external communal areas to ensure compliance with safety standards and to ensure environmental standards are maintained
• Processes lettings shortlists, contacts and selects new tenants in accordance with the lettings policy • Provides accompanied viewings for prospective tenants
• Ensure empty properties are re-let sustainably and that customers are guided and supported through the moving in and moving out processes
Please note this role requires a driving license.