Customer Service Manager - Logistics
other jobs Indigo Search Limited
Added before 4 Days
- England,Yorkshire and The Humber,West Yorkshire
- full-time
- £38,000 - £42,000 per annum, inc benefits
Job Description:
THE ROLE:
*Reporting into the Head of Function, the Customer Services Manager will be responsible for a Customer Services team (headcount of up to 5 people).
*Liaising with key clients of this logistics business.
*Utilisation of KPI’s & Processes in order to monitor client relationships.
*Managing the relationship with clients in a pro-active & collaborative "Value-Add" way.
*Pro-active Account Management of clients (being the "face of the business" to them).
*Able to understand client needs and respond to them pro-actively and positively.
*Utilising data to inform decisions and also provide regular reports to Senior Management.
*Meeting with clients face-to-face when called for - so there will be occasional travel to other parts of the UK when required.
THE PERSON:
*Customer Services Manager, Client Manager, Account Manager or Client Manager within a Logistics or Transport setting - ESSENTIAL
*Overall Customer Services responsibility for at least 5 heads or more.
*Able to account manage clients in a pro-active & constructive way.
*Able to engage & motivate your people - setting highly professional standards.
*Ability to use data to inform some of your decision-making.
*Able to liaise from shop-floor to Board level.
*Able to challenge your team where appropriate.
*IT savvy - able to produce reports for senior leaders of the business regularly.
*Able to commute to the Cleckheaton area on a daily basis.
*Able to travel nationally to meet clients face-to-face as part of Account Management strategy from time-to-time.
ABOUT US:
With over 21 years of expertise in the Logistics/Supply Chain sector - Indigo Search recruit for management, director & executive roles across the UK.
*Reporting into the Head of Function, the Customer Services Manager will be responsible for a Customer Services team (headcount of up to 5 people).
*Liaising with key clients of this logistics business.
*Utilisation of KPI’s & Processes in order to monitor client relationships.
*Managing the relationship with clients in a pro-active & collaborative "Value-Add" way.
*Pro-active Account Management of clients (being the "face of the business" to them).
*Able to understand client needs and respond to them pro-actively and positively.
*Utilising data to inform decisions and also provide regular reports to Senior Management.
*Meeting with clients face-to-face when called for - so there will be occasional travel to other parts of the UK when required.
THE PERSON:
*Customer Services Manager, Client Manager, Account Manager or Client Manager within a Logistics or Transport setting - ESSENTIAL
*Overall Customer Services responsibility for at least 5 heads or more.
*Able to account manage clients in a pro-active & constructive way.
*Able to engage & motivate your people - setting highly professional standards.
*Ability to use data to inform some of your decision-making.
*Able to liaise from shop-floor to Board level.
*Able to challenge your team where appropriate.
*IT savvy - able to produce reports for senior leaders of the business regularly.
*Able to commute to the Cleckheaton area on a daily basis.
*Able to travel nationally to meet clients face-to-face as part of Account Management strategy from time-to-time.
ABOUT US:
With over 21 years of expertise in the Logistics/Supply Chain sector - Indigo Search recruit for management, director & executive roles across the UK.
Job number 1618879