Night Concierge - Central London
other jobs FPMR Ltd
Added before 4 Days
- England
- full-time
- £24,000 - £25,000 per annum
Job Description:
Our client is currently seeking an experienced concierge to join the team at a luxury development in Central London.
The shift pattern will be 4 days on 4 days off with working hours of 7pm - 7am.
Main duties:
*Deliver excellent customer service to all residents.
*Greet all residents professionally and courteously.
*Proactively anticipate resident’s needs.
*Aid and engage with all guests/residents and colleagues within the development.
*Always act as an ambassador for the company.
*Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
*Verify all visitors, suppliers and contractors.
*Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
*Carry out regular building checks and log/report any maintenance that is required through the correct channels.
*Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
*Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
*Ensure the communal areas are always kept clean, tidy, and presentable.
*Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
*Dealing with guests/residents’ concerns or complaints, to include a follow up in person or in writing.
*Complete the am/pm/overnight operational reports and handover and report any operational issues.
*Assist with Move In’s/Move Out’s.
Requirements:
*Experience in Residential or 5* Hotels.
*Reliable and timekeeping.
*Immaculate presentation.
*Strong written and verbal communication skills in English.
*Have excellent communication skills.
*Experience in the highest level of customer service.
*Be able to demonstrate initiative.
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
The shift pattern will be 4 days on 4 days off with working hours of 7pm - 7am.
Main duties:
*Deliver excellent customer service to all residents.
*Greet all residents professionally and courteously.
*Proactively anticipate resident’s needs.
*Aid and engage with all guests/residents and colleagues within the development.
*Always act as an ambassador for the company.
*Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
*Verify all visitors, suppliers and contractors.
*Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
*Carry out regular building checks and log/report any maintenance that is required through the correct channels.
*Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
*Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
*Ensure the communal areas are always kept clean, tidy, and presentable.
*Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
*Dealing with guests/residents’ concerns or complaints, to include a follow up in person or in writing.
*Complete the am/pm/overnight operational reports and handover and report any operational issues.
*Assist with Move In’s/Move Out’s.
Requirements:
*Experience in Residential or 5* Hotels.
*Reliable and timekeeping.
*Immaculate presentation.
*Strong written and verbal communication skills in English.
*Have excellent communication skills.
*Experience in the highest level of customer service.
*Be able to demonstrate initiative.
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Job number 1622185
metapel
Company Details:
FPMR Ltd
PMR are a team of specialist property consultants who take the time to understand your specific needs and who have a thorough in-depth knowledge of th...