Job Title: Distributed Field Support Engineer
Location: Glasgow / surrounding areas
Salary: D.O.E
Key responsibilities:
*Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals.
*Perform desk-side support for our clients as requested.
*Assist other engineers in delivering services to our customers.
*Cover site roles as required due to planned or unplanned absence.
*Carry out any other reasonable request from your line management.
*Perform customer rebuilds and configuration at the desk.
*Undertake AV repairs and printer repairs.
*Carry out IMAC projects with minimal supervision.
*May be required to train on new technologies, such as AV or Cisco.
*Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace.
*Maintain a professional and presentable appearance at all times.
*Must hold a full UK manual driving licence where required for the role.
*Respond promptly to any information requests from your line management.
*Be familiar with customer policies and processes, where applicable.
*Be approachable and open to training requirements related to the role.
*Maintain the skills and knowledge necessary to perform the role to the required standard.
*Embrace new technologies and adapt to change.
*Ensure company assets are kept in good working order and general condition.
Skills and experience:
*Operation knowledge of PCs, laptops, printers, and associated peripherals.
*Familiarity with key client-specific procedures.
*Trained in desktop, laptop, printer, and server maintenance.
*Extensive knowledge of common software products.
*Experience with AV systems.
*Strong customer-facing skills.
*BPSS (Baseline Personnel Security Standard) clearance.
SC Clearance