Customer Service Executive, Slough: A dynamic role offering the chance to support clients by providing excellent customer service. This position requires managing client queries, processing orders, and ensuring customer satisfaction. The ideal candidate will be a proactive problem-solver with strong communication skills, eager to thrive in a collaborative environment.
Client Details
Customer Service Executive, Slough:
The company specialises in scent marketing solutions, providing businesses with innovative fragrance systems to enhance customer experiences. Their global presence and commitment to delivering high-quality services make them a leading name in the scent marketing industry.
Description
Customer Service Executive, Slough:
*Handle inbound customer enquiries via phone, email, and live chat.
*Process orders, returns, and replacements with attention to detail.
*Maintain accurate client records and update the CRM system.
*Liaise with internal teams to resolve customer issues promptly.
*Provide product information and technical support to clients.
*Manage follow-up communications to ensure customer satisfaction.
*Handle customer complaints professionally, aiming for swift resolution.
*Support sales efforts by identifying potential upselling opportunities.
Profile
Customer Service Executive, Slough:
*Proven experience in a customer service role, preferably in a B2B environment.
*Excellent verbal and written communication skills.
*Someone who has done a telesales or commercial customer service role
*Strong problem-solving abilities and attention to detail.
*Ability to work efficiently in a fast-paced environment.
*Familiarity with CRM systems and data entry.
*Ability to handle challenging situations with professionalism.
*A proactive and positive attitude towards customer care.
*Strong organisational skills with the ability to multitask.
Job Offer
Salary of circa £30,000 to £35,000 dependant upon experience.