Customer Service Operative
Ashford
6month FTC
£29,203.20 pro rata
8am-5pm Monday-Friday
My client is currently seeking an experienced Customer Service Operative to join the team based in Ashford on a full time 6 month FTC basis. The ideal candidate would have worked within a produce / FMCG customer service team.
Main Purpose:
To manage the day-to-day requirements of companies’ customers. Ensuring correct information and effective communications is delivered providing a robust customer service experience to all customers. Taking ownership of customers issues and following problems through to resolution.
Management of Customers - Managing key accounts through the relevant sales contacts within the business as well as with buyers for customers.
• Take ownership of customer issues and follow problems through to a resolution.
• Ensuring customer queries are responded to in a timely fashion.
• Being the first point of contact for key customers and business sector managers. Continuous Improvement - To improve both internal and customer experiences when dealing with the customer service team.
• Analyse statistics and compile accurate reports for both customer and business key stake holders.
• To provide effective communications across the departments to ensure we meet customer expectations.
• Offering suitable alternatives to reduce part pallets as well as excess stock holdings of slow-moving products (this needs to be a collaborative workflow with supply chain) Cost Control - To avoid any additional unnecessary spends leading to increased storage and distribution costs.
• To reduce year on year keying errors recorded for company
• To report to the customer service manager any unavoidable costs before they are taken.
• To create continuous improvement plan and efficiency improvement mindset culture within the team.
• Manage / monitor part pallets by offering to customers on point of order.
Job Revision This job description is subject to periodic revision following discussion with the post holder (s)
For further information on this role please contact Martine at Interpersonnel Recruitment


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