Technical Sales Support Coordinator Role
To provide after sales support to an international customer base. We are seeking an experienced and diligent individual with a good track record of working in the scientific or engineering industries.
You will be working in a small, dynamic team, so it is important that you are flexible and self-motivated. The majority of customers are scientists and engineers, so some background and interest in science or engineering is desirable but not essential.
Key areas of responsibility:
*Screening and logging customer enquiries including phone calls and emails
*Answering after-sales support cases, or escalating to the correct member of staff
*Keeping track of the progress and communicate internally and with customers
*Liaising with other departments on administrative matters of mutual importance
*Generating repair/service quotations
*Ensuring service orders are checked and released by the Sales Team / Production within agreed timeframe
*Monitoring repair turn around and keeping customers updated
*Coordinating various exhibitions and marketing events
*Providing administrative support to the Sales Team when required
Knowledge, skills and experience:
*Experience in after sales support for technical or scientific products
*Proficiency with CRM software and Microsoft Office
*Knowledge of administration recordkeeping practices
*Outstanding organisational and multitasking skills
*Excellent written and verbal communication skills, as well as customer service skills
*Excellent interpersonal skills and a proactive approach towards problem-solving