We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo this role will be covering the Nottinghamshire, Derbyshire and Leicestershire areas. This role is working full time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £32,000 depending on experience.
The Role You’ll Play
As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
*Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
*Thrive App – for your mental wellbeing approved by the NHS
*My Eva – an online financial expert to help with any money-related matters
*Buzz Brights Apprenticeships including – Customer Service Level 3 
*Buzz Learning, our digital learning platform with access to 100s of online courses
*In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
*Access to Trained Mental Health Advocates for advice on your mental wellbeing
*Staff discount 50% off bingo tickets, food & soft drinks
*Refer a Friend Scheme
*Pension Scheme
Your Responsibilities as Part of Our Team
*Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
*Assist the General Manager to implement the brand strategy flawlessly at a local level
*Deputise for the General Manager in all operational aspects of the Club
*Seek opportunities to recognise and appreciate those that go the extra mile
*Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
*Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
*Provide input to the club’s local strategic plan on a trimester basis
*Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
*Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
*Critically evaluate the feedback received from all Customers and respond to this
*Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
*Have a highly visible presence in all areas of the club at peak trading times
*Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required
*Ensure that the Company’s legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
*Ensure the Club is operating in strict accordance with the Company’s Operating Manuals, standards and procedures
*Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For   
*Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
*Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
*Evidence of setting an example for customer service and interaction ’on the floor’
*A relentless focus upon customer service standards with strong attention to detail
*Self-aware and welcomes constructive feedback
*Committed to your own and other’s development
*Evidence of being able to manage and drive new initiatives
*You are driven by a need to deliver tangible results
Applicants must be 18+
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