Transport Assistant *Location: Carnforth
*Job Type: Full-time Permanent (08:00 – 17:00, Monday to Friday)
We are seeking a detail-oriented and organised Transport Assistant to join our client’s team at their Carnforth Head Office. This role is crucial in ensuring products comply with all global legislation and are sourced responsibly. The ideal candidate will stay updated on market developments and government regulations, maintain accurate company records, and assist management in making informed supply chain decisions. Effective time management and cost control are essential.
Day-to-day of the role: *Process picking lists and issue them to the warehouse promptly
*Plan delivery routes for orders using the most cost-effective methods, utilising client’s own fleet.
*Reschedule held orders and liaise with the warehouse for dispatch.
*Maintain and cost the daily planning sheet using Excel.
*Track transport supplier rebates.
*Check courier reports for discrepancies and report any issues immediately.
*Book transport using our company vehicles or relevant third-party transport companies.
*Liaise with customers for pre-delivery checks and post-delivery services via telephone or other confirmed methods.
*Liaise with the sales team concerning customer orders.
*Handle customer service queries related to dispatch errors.
*Collect payments for ad-hoc orders (e.g., accessories).
*Manage the customer return process in line with company policy.
*Handle trade counter enquiries, assist drivers with collections and deliveries, and manage showroom enquiries.
Required Skills & Qualifications *Strong organisational and detail-oriented skills.
*Ability to stay updated on market developments and government regulations.
*Proficiency in using Microsoft Excel and MS Office.
*Excellent communication skills for liaising with various departments and customers.
*Knowledge of FORS and legal compliance around transport operations is advantageous (training will be provided).
*Experience in transport planning and route optimisation.
Benefits *Competitive salary.
*Opportunities for professional development and training.
*Dynamic and supportive work environment.
If this could be your next career move apply now!