IT Field Engineer
other jobs Agilis Recruitment
Added before 7 Days
- England,South West,Gloucestershire
- full-time
- £30,000 - £40,000 per annum
Job Description:
IT Field Engineer
Cirencester
Up to £40,000
We’re looking for a skilled IT Technical Support Engineer who is adept at setting up office networks, including LAN cabling and configuring connections to source cabinets. You should be able to work independently on-site, proficient in building and optimising network infrastructure, organising network cabinets, and configuring associated hardware.
Role Overview:
As part of their MSP support desk, you’ll manage a range of products including Gamma Horizon, Unified Communications, Connectivity, mobile airtime, remote desktop support, and Microsoft 365.
Key responsibilities include:
*Managing support tickets and ensuring SLAs are met.
*Communicating updates during incidents and bridging gaps between customers and technical teams.
*Supporting sales teams and identifying new opportunities.
Required Skills:
*2+ years’ experience in technical support.
*Strong communication, analytical, and problem-solving skills.
*Experience with remote desktop support, Microsoft 365, Intune, networking, firewalls, and telecommunications systems.
*Familiarity with UC/Horizon configuration, WLR, and connectivity setup.
This is a fantastic opportunity to contribute to a growing business and play a vital role in supporting their products.
Cirencester
Up to £40,000
We’re looking for a skilled IT Technical Support Engineer who is adept at setting up office networks, including LAN cabling and configuring connections to source cabinets. You should be able to work independently on-site, proficient in building and optimising network infrastructure, organising network cabinets, and configuring associated hardware.
Role Overview:
As part of their MSP support desk, you’ll manage a range of products including Gamma Horizon, Unified Communications, Connectivity, mobile airtime, remote desktop support, and Microsoft 365.
Key responsibilities include:
*Managing support tickets and ensuring SLAs are met.
*Communicating updates during incidents and bridging gaps between customers and technical teams.
*Supporting sales teams and identifying new opportunities.
Required Skills:
*2+ years’ experience in technical support.
*Strong communication, analytical, and problem-solving skills.
*Experience with remote desktop support, Microsoft 365, Intune, networking, firewalls, and telecommunications systems.
*Familiarity with UC/Horizon configuration, WLR, and connectivity setup.
This is a fantastic opportunity to contribute to a growing business and play a vital role in supporting their products.
Job number 1626892