• Welcoming visitors to the Centre
• Offering refreshments to guests/tours
• Build a solid relationship with customers
• Managing incoming mail; Inc. signing and managing deliveries
• Manage Mailbox and Virtual office customers
• Managing access control for new/departing customers, visitors, contractors
• Maintaining log of BizSpace guests, contractors and attendees for fire log
• Work closely with customers upon onboarding to ensure a smooth transition
• Resolve any concerns or problems regarding the business centre experience, office set up and IT
• Enhance the entire customer journey - building and strengthen relationships
• Coordinate and organise customer engagement activities
• Promote and encourage site networking and event participation
• Identify opportunities to link customers and their businesses with one another
• Promote ’refer a friend’ incentive
• Oversee car park management, charging thereof and allocations
• Maintain stock levels of refreshments
• Ordering supplies for site events
• Manage supplementary recharging of ancillary services - meeting rooms, co-working etc.
• Manage relationships; encourage positive reviews and oversee complaints
• Maintain the highest of professional standards
• Scheduling Contractors: Organise and coordinate schedules for contractors
• Daily review of cleaning and maintenance levels
• Oversee cleaning and maintenance operatives and contractors
• Ensure kitchens and communal areas are presented at their best - assisting where necessary
• Maintain sales literature and collateral; including the ordering thereof
• Maintain standards and oversee management of meeting room bookings
• Stationery and supplies management and ordering
• Monitoring H&S platforms (Property Plus) - Training provided
• Participate and drive activities that improve the quality of the services provided
• Encourage and promote ESG interactivity and engagement
• Deputise BCM role with all aspects of Business Centre management
• Devise regular fun and engaging activities to hold within the Business Centre
• Support social media activity - content, pictures & videos for followers
• Answering and managing calls and enquiries
• Maintaining availability lists, pricing and newsletters
• Support regionally when required within the wider team
• Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc.
• Promote and identify uplift opportunities with customers to increase income and services
• Carry out viewings and tours where necessary
• Help support locally driven enquires and sales opportunity
• Identify opportunities to connect and enhance relationships with the local community