Do you have a strong background in Motor Claims, specifically working on Third Party Claims? Do you also have excellent managerial experience and enjoy leading, training and motivating a busy team of claims handlers? Do you want to work for a growing business with an excellent reputation in their field?!
If yes, keep reading as we may have the perfect role for you!
Role: Third Party Claims Manager
Salary: £40k plus benefits
Hours: Monday to Friday 9-5.30pm (with flexibility)
Location: 2-3 days Liverpool office and the rest from home
Benefits: 25 days holiday, pension, healthcare plan plus much more
What you’ll be doing;
You will be responsible for leading and inspiring a team of pre-litigation third party injury and credit hire claims handlers. You will ensure that claims are processed efficiently, within legal and regulatory frameworks, and with a focus on controlling indemnity spend and maintaining high standards of customer service.
The role involves overseeing case management, providing technical guidance, and driving continuous improvement within the team.
*To lead and motive your team to drive positive performance through effective coaching, delivering great service to customers at all times
*To set, review and ensure achievement of individual measures, team objectives and KPI’s
*To proactively manage performance/conduct and absence issues in line with company policies and procedures, liaising with HR as necessary
*To hold regular team meetings, engaging your team and providing clear direction and feedback
*To recognise and reward individuals and team achievements
*Compile and supply required MI in order to evidence performance including productivity and workflow
*To identify talent and support the development of your people
*To ensure each claim is dealt with in line with client procedure and within service standards, in line with agreed authority
*To support all teams with their customer journeys, real-time management, managing productivity, adherence and service levels ensuring colleague feedback and support is given in the moment
*To conduct audits across team and others as directed
*To provide guidance and advice in respect of referrals
*To complete appraisals and reviews of allocated staff, including monthly 1-2-1’s
*To handle complaints as allocated
*To question and challenge peers/managers where processes and procedures do not meet client expectations and any activity that does not place customers interests at the heart of how we do business
*To build great relationships with cross functional teams to ensure overall success
*To drive your own development by actively seeking development opportunities
*To ensure that change initiatives are driven and embedded within your team
*To ensure customers and the business are kept safe through team compliance to all procedural and regulatory legislation as required by FCA
*To take responsibility for your own actions and those of your team ensuring you keep up to date with all communications, processes and procedures
*To support the recruitment and development of an engaged workforce


Requirements
What experience you’ll need?
*Strong third party claims experience with previous supervisory/management responsibilities desired
*Experience dealing with credit hire claims desirable
*Excellent knowledge of the UK insurance market and regulatory framework
*Knowledge of FCA claims handling and complaint rules
*CII qualification or working towards preferred
*Ability to lead and motivate
*Excellent interpersonal verbal and communication skills
*Working knowledge of Microsoft software
*Excellent problem solving skills and initiative
Any offers are subject to satisfactory references and a DBS check.
Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.