Digital Team Administrator.
other jobs Compass Group UK
Added before 11 Days
- England,West Midlands
- full-time
- Competitive salary
Job Description:
Time2Eat is Compass’s very own award-winning Omni Channel Digital Solution for Food and drink ordering. The solution includes App, pos, kiosks and much more.
Since launching in June 2020 Time2Eat now has a presence in over 350 + outlets across our UK & Ireland business. The team works across a wide range of food service operations supporting over 3000 + locations across multiple sectors who make up our UK &I Operation.
To help deploy and scale and pace we’re looking for someone that can provide config & admin support to our technical deployment team.You will provide support to our specialist team in the on-boarding and mobilisation of our omni-channel digital solutions. After training you will support basic configuration requests, offer builds, back of house functionality and product configuration.This is a varied and exciting role with opportunities to build complex offers, create exciting experiences for our consumers. It involves an eye for detail and ability to manage data with a keen eye for detail and compliance.
You will work within the UK Digital & Technology team based out of Rubery near Birmingham.
The Role
*Provides system configuration support and technical “know how” across new deployments and existing estate.
*Works under guidance of config managers to complete menu templates as required. This includes detailed menu builds, gathering of key data from operational teams and system upload.
*Ensures all on-boarding tasks are completed correctly. Reviews on-boarding requests before submission and works with our team in India to ensure the product build and activation is correct.
*Supports final QC of App includes offer checks, service journey and final testing allowing for final sign off pre-go live.
*Supports with comm’s to units providing regular updates on products and features to the business – works with product managers to ensure cascade is timely and accurate.
*Maintains and ensures all – emergency processes and cascade plans are up to date and regularly reviewed and tested.
*Acts as the gatekeeper supporting the technical team in managing libraries of all menu templates, food image libraries and menu transitions.
*Maintains timeline plans liaising with technical colleagues and operations to deliver as expected to time. Ability to flag up risks.
*Willing to train and interested to progress in role offering technical and second level triage & fault finding in app and across all back of house systems.
*Maintains all technical documentation includes product information, technical specs and third party documentation.
*Schedules unit training programmes supports deployment team to deliver effective training through the upkeep of necessary training materials and supporting toolkits.
*Manages upload and control of Learning & Development portal ensuring materials are accessible and current.
*Works with Deployment team admin to ensure all live data is accessible for upload and of deployment dashboards.
*Provides necessary reports for leadership teams and for onward cascade to units
Admin & Communication
*Ability to manage system data and produce / maintain management reports.
*Produces weekly reports and data working to timelines.
*Attends support calls and debrief calls as required.
Skills & Experience – about you
*Intermediate to advanced skills - Microsoft Excel.
*Experience in Digital Omni channel products or environments.
*Eye for detail includes spelling and grammar.
*Good communication skills – ability to organise and plan meetings and to provide support as required
*Experience or similar role in App or Digital product development / implementation.
*Inquisitive and willing to learn - this role will include further technical training and troubleshooting
*Experience in project management or a busy project-based office environment / function – ability to prioritise, schedule and deliver to timelines.
*Good team player and active contributor.
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
*Contributory pension scheme
*Grow your career with our Career Pathways and MyLearning programmes
*Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
*Exclusive travel discounts with TUI, Expedia, Booking.com and many more
*Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
*Up to 44% off cinema tickets to enjoy your favourite blockbuster
*Receive Wow Points every time you spend and use them on a wide range of brands
*Un-wind with us with free wellness, mindfulness and exercise classes
*You can share all discounts and offers with your friends and families
#REED
Since launching in June 2020 Time2Eat now has a presence in over 350 + outlets across our UK & Ireland business. The team works across a wide range of food service operations supporting over 3000 + locations across multiple sectors who make up our UK &I Operation.
To help deploy and scale and pace we’re looking for someone that can provide config & admin support to our technical deployment team.You will provide support to our specialist team in the on-boarding and mobilisation of our omni-channel digital solutions. After training you will support basic configuration requests, offer builds, back of house functionality and product configuration.This is a varied and exciting role with opportunities to build complex offers, create exciting experiences for our consumers. It involves an eye for detail and ability to manage data with a keen eye for detail and compliance.
You will work within the UK Digital & Technology team based out of Rubery near Birmingham.
The Role
*Provides system configuration support and technical “know how” across new deployments and existing estate.
*Works under guidance of config managers to complete menu templates as required. This includes detailed menu builds, gathering of key data from operational teams and system upload.
*Ensures all on-boarding tasks are completed correctly. Reviews on-boarding requests before submission and works with our team in India to ensure the product build and activation is correct.
*Supports final QC of App includes offer checks, service journey and final testing allowing for final sign off pre-go live.
*Supports with comm’s to units providing regular updates on products and features to the business – works with product managers to ensure cascade is timely and accurate.
*Maintains and ensures all – emergency processes and cascade plans are up to date and regularly reviewed and tested.
*Acts as the gatekeeper supporting the technical team in managing libraries of all menu templates, food image libraries and menu transitions.
*Maintains timeline plans liaising with technical colleagues and operations to deliver as expected to time. Ability to flag up risks.
*Willing to train and interested to progress in role offering technical and second level triage & fault finding in app and across all back of house systems.
*Maintains all technical documentation includes product information, technical specs and third party documentation.
*Schedules unit training programmes supports deployment team to deliver effective training through the upkeep of necessary training materials and supporting toolkits.
*Manages upload and control of Learning & Development portal ensuring materials are accessible and current.
*Works with Deployment team admin to ensure all live data is accessible for upload and of deployment dashboards.
*Provides necessary reports for leadership teams and for onward cascade to units
Admin & Communication
*Ability to manage system data and produce / maintain management reports.
*Produces weekly reports and data working to timelines.
*Attends support calls and debrief calls as required.
Skills & Experience – about you
*Intermediate to advanced skills - Microsoft Excel.
*Experience in Digital Omni channel products or environments.
*Eye for detail includes spelling and grammar.
*Good communication skills – ability to organise and plan meetings and to provide support as required
*Experience or similar role in App or Digital product development / implementation.
*Inquisitive and willing to learn - this role will include further technical training and troubleshooting
*Experience in project management or a busy project-based office environment / function – ability to prioritise, schedule and deliver to timelines.
*Good team player and active contributor.
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
*Contributory pension scheme
*Grow your career with our Career Pathways and MyLearning programmes
*Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
*Exclusive travel discounts with TUI, Expedia, Booking.com and many more
*Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
*Up to 44% off cinema tickets to enjoy your favourite blockbuster
*Receive Wow Points every time you spend and use them on a wide range of brands
*Un-wind with us with free wellness, mindfulness and exercise classes
*You can share all discounts and offers with your friends and families
#REED
Job number 1628252