Service Advisor
A leading car and commercial vehicle dealership in Kent is seeking a motivated, customer-focused Service Advisor to join the Maidstone team.
We are looking for someone confident in dealing with customers and colleagues, with a passion for providing first-class customer service. Strong communication and administrative skills are essential for this role.
Main Duties:
*Greeting and assisting customers, ensuring they receive the highest level of service.
*Advising customers on necessary repairs, estimated costs, and timelines.
*Liaising with the workshop and service department to ensure smooth operations.
*Keeping customers updated throughout the service process regarding costs and work progress.
*Maintaining and updating records and computer systems.
*Preparing job cards and invoices accurately.
*Handling customer queries and concerns professionally and courteously.
*Following up with customers to ensure satisfaction with completed work.
*Upselling additional services, parts, or accessories when appropriate.
Hours:
*Core working hours are Monday to Friday, 07:00 - 17:00 (with a 1-hour unpaid lunch break), plus 1 in 3 Saturdays on a rota basis from 08:00 - 13:00.
What We Offer:
*Competitive basic pay.
*On-the-job training.
*Opportunities for career growth.
*Employee discounts on vehicles and services.
*A supportive and friendly work environment.