Title: IT Service Delivery Manager
Industry: SaaS Fintech
Salary: £45k - £55k
Location: Hybrid (3 days in office at Bedford and 2 days remote, requires monthly once travel to clients)
A leading fintech firm specializing in SaaS solutions for asset and automotive finance.
Role Overview:
As an IT Service Delivery Manager, you will ensure smooth, end-to-end service delivery across our platforms. You will play a key role in refining our services, making data-driven improvements and collaborating with stakeholders to maximize service value for customers.
Key Responsibilities:
- Service Management: Oversee the full-service lifecycle, from design to operation, ensuring adherence to ITIL principles and best practices.
- Reporting: Compile and interpret service KPIs, producing insightful reports that support service performance tracking.
- Continual Improvement: Identify and implement opportunities for business and service improvement.
- Commercial Awareness: Spot revenue opportunities with current clients and align solutions with our overall business objectives.
- Ownership & Accountability: Proactively resolve issues, making sure solutions meet ongoing business needs.
Requirements:
- Bachelor’s degree or relevant experience in business
- Experience in asset or automotive finance
- Excellent communication, influencing and organizational skills
- Self-motivated with an open, curious mindset
- Full UK driving license
Desirable:
- ITIL Certification
- SaaS company experience