As a Customer Service Advisor you will be responding to customer queries from shareholders and employees (or their appointed representative).
Client Details
Our client is a leading & well-established business within Financial Services. They require a Customer Service Advisor to join their city centre Leeds office and start on the 13th November on a 6 -8 week basis!
Description
As a Customer Service Advisor you will:
*Responding to inbound contact from shareholders and their representatives
*Undertaking identification and verification checks on all enquiries
*Escalating queries, complaints, risks and issues promptly
*Accurately recording information in the relevant systems
*Identifying customer needs and responding positively and professionally whilst identifying opportunities for process improvements that will have a positive impact on the customer experience
*Developing and demonstrating expert knowledge and awareness of our products and procedures
Profile
To be successful in this role:
*Strong written and verbal communication skills
*A passion for customer service and a desire to resolve queries through to completion
*Experience within the Financial Services industry would be advantageous, as would experience within a Customer Service Contact Centre environment
*Demonstrable experience of working and delivering daily, weekly and monthly targets
*Excellent problem-solving skills, with great attention to detail
*Great working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time
*An ability to identify your own areas for learning and self-development, whilst taking responsibility for your own performance
Please note you will need able to pass DBS & credit checks before starting the role
Job Offer
In return, our client can offer:
*6 - 8 week role
*Hourly rate & weekly pay
*Mon - Fri working patterns
*City centre office location
*No interview required