Salary: Starting at £23,000, rising to £25,000 with role progression, plus a £1,200 performance-based bonus
Working Hours: 37.5 hours per week
Shift Patterns: 7.5-hour shifts between 8am to 9pm, Monday - Sunday
Location: Newcastle, NE12 8BU
Start Date: 18th November
About the Role
Greenbean are working in partnership to recruit a dedicated Call Centre Agent for the Customer Service team in Newcastle. In this role, you’ll deliver exceptional customer service to clients while helping to protect what matters most to them. The company is a leading European provider of monitored security systems, offering peace of mind to millions of families and businesses.
Key Responsibilities
*Provide outstanding customer service in an inbound call centre environment
*Handle customer complaints professionally and effectively
*Answer customer inquiries, assist with billing questions, and process payments
*Make outbound calls to follow up with customers as needed
*Accurately update and maintain customer records
Benefits Package
*29 days (increasing to 31 after 12 months’ service), including bank holidays
*Enjoy your birthday off as a special treat
*Access an onsite coffee shop and canteen for your convenience
*Take advantage of discounted gym and health club memberships
*Access private healthcare and a MediCash cash plan
*Enjoy freebies and discounts through PerkBox
*Participate in the employee referral program
*Enhanced maternity and paternity schemes
*Receive discounts on security systems
*Go green with the Cycle to Work Scheme
Career Opportunities
This role provides opportunities for growth and career development. With internal mobility, training and development, and international opportunities, you’ll have tools to build a rewarding career while developing valuable new skills.
Diversity & Inclusion
Greenbean’s partner is an equal-opportunities employer. They value the richness that diversity brings and encourage applicants from all backgrounds to apply. They champion an inclusive, collaborative culture and empower all employees to succeed. If you have specific requirements during the recruitment process, please let us know; we’re happy to support you.