Reed is recruiting on behalf of an independent family-owned company that supplies the catering sector. We are looking for a Telesales Supervisor to lead their South West telesales team, based in Bristol, with responsibilities extending to their Plymouth and Poole depots. The successful candidate will play a crucial role in maximising sales performance, ensuring accurate order processing, and driving the upselling and cross-selling of new products.Day to day of the role: *Instil a selling culture within the South West Depots, starting with Bristol.
*Motivate and coach the team to sell new products and surpass monthly sales targets.
*Manage the call diaries for the South West team.
*Lead the team to ensure timely order placement before agreed deadlines at Poole, Plymouth, and Bristol depots.
*Collaborate with depot managers to identify and fill gaps in delivery routes.
*Maintain and develop a personal call list for the largest accounts.
*Analyse ’call stats reports’ and ’order intake report’ to optimise team efficiency and workload.
*Provide sales training, customer care coaching, and personal development opportunities for your team.
*Contribute to management planning with ideas for sales and marketing initiatives.
*Oversee daily operations to minimise inputting and telesales errors.
*Manage team absenteeism in line with company policy.
*Monitor team performance in managing incoming and outgoing orders, and produce relevant reports and KPIs.
*Support the team with customer queries and escalations.
*Collect and act upon competitor activity and pricing information.
Required Skills & Qualifications: *Demonstrable experience in a telesales leadership role.
*Strong leadership skills with the ability to motivate a geographically dispersed team.
*Excellent sales and customer service capabilities.
*Effective organisational and time management skills.
*Proficient in the use of call centre software and reporting tools.
*Willingness to travel to Plymouth and Poole depots as needed.
*Full UK driving licence (pool car provided or fuel costs covered for personal car use).
Benefits: *Competitive salary with a 10% annual bonus.
*Pool car provided for business travel or fuel reimbursement for personal car use.
*Standard working hours, Monday to Friday, 8.30 am – 5.00 pm.
*Opportunity to lead a dynamic sales team within a family-owned business.